rayvon

Although I've yet to look at this closely, based on a current widget we have installed (will try and update name to give them the credit) I think it may be possible to create a helpdesk by by-passing the frog database system. I don't want to spend too much time on this as rickyjamesb states they are planning to improve this and have noticed that they seem to be developing the fdp site. The basic concept will be to create a helpdesk call (creates a folder and container page) for a problem, then states overall details (creates 1st page within the the call folder that will be shown on container page) then multiple comments for feedback (create more pages that will be added to the container page). When the job is done, the folder/pages can be marked as expired. This would definitley be a work around solution and not ideal as providing functionality to search a knowledgebase and the volume of folders created may be an issue. Personally I think the benefits should outweigh disadvantages, but this will have to be tested. I hope to look at this in the short term future and will post any progress.

This may be a very old thread, but has anyone got any info on any solutions? Currently looking at the Frog system, it seems easy enough to create a from for the initial data, but a little bit harder to develop the pages to view/update the data. I was hoping to set it up in a way that additional notes can be viewed and amended. Thanks in advance.

I'm struggling installing JL3 as we've just moved to CC4. Used to be fine on a stand alone laptop, but tried just getting it working (for now) on one CC4 machine as a staff user, however getting Eclipse2 ActiveX error. The school have been using it for a while, but I've just logged into the MLS user area and found we don't have a help-desk subscription so therefore can't get the MSI I need. I assume the support is on an annual basis, anybody know rough cost of the helpdesk support?