Blue screen and can't enter safe mode.

[Shadow_Walker]

A staff member has bought her home laptop in which has been blue screening. After going into safe mode and running malwarebytes and removing over 100 viruses i rebooted the machine. It blue screened again and now it hangs on loading windows files when trying to enter safe mode.

 

The blue screen error message is

 

bad_pool_header and the error code is 0x00000019

 

Any other ideas before i wipe it and start again.

 

Thanks

[elsiegee40]

You are kinder than me. Wipe and start again is the only sensible option.

[cpjitservices]

Agreed. @elsiegee40

 

However the user may have stuff on there they dont want to loose, Have you tried a repair of the OS using the Windows Disk ??

[Joanne]

Yeah when you boot up with a disc, get onto a command prompt. Run chkdsk and fixboot.

[AlexB]

Extract HDD, put in dock, take an image. Then think about working on it. That way, if it all goes wrong, you can restore it to the state when it arrived.

[witch]

If you can't get to a command prompt, take out the hard drive and hang it off another computer - I find that often I can get into it then to run chkdsk etc and get data off if necessary