SIMS Helpdesk 1st line Customer Service / Support – Milton Keynes (£18k-£20k)

[nsion]

One of the UK’s leading suppliers of Education Support Services covering ICT, Finance and MIS are now looking for someone with excellent communication skills and knowledge of SIMS, to join their dedicated Technical Support Team, as the 1^st line of contact for their extensive client base.

 

 

Your duties will include the following :

Answering the phone and / or emails to provide service desk support to schools in the use of Capita SIMS MIS to ensure its effective use and to assist in the efficient running of administration systems within the schools.

 

Provide remote support and advice in SIMS core products (Full training provided where required).

 

Keeping up to date with educational initiatives and on-going SIMS developments.

 

Carry out software upgrades and patches via remote-access, when necessary depending on customer requirements.

 

To assist any data issues and escalate as and when appropriate.

 

To provide assistance for SIMS data migrations when required, including data entry.

 

You will need to have :

 

Excellent communication and customer service skills

 

A professional, friendly and approachable manner

 

Technical awareness

 

ITIL experience

 

Ability to build and sustain client relationships

 

Be committed to professional development

 

Be committed to develop efficient and effective services to meet statutory requirements and needs of the customers.

 

Good standard of education including at least 5 GCSEs (or equivalent) including English and Maths.

 

A comprehensive knowledge and experience of using Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook etc)

 

 

Benefits include :

 

£18,000 - £20,000 (Actual Gross Pay – Term Time contract)

 

Sales and profit related Bonus Scheme

 

Stakeholder Pension

 

Death in Service Scheme

 

Please contact [email protected] for further information.

Edited June 10, 2014 by nsion
Added Bold to salary reference