Meraki Systems manager.. Clients not reporting and can't enrol/re-enrol devices

[James-HR32]

Hi All

 

We use Meraki Systems manager to manage the 100 iPads we have.

For a year everything has been running smoothly.

 

Last week I had to renew the Apple MDM cert. I followed the guide provided by Meraki and renewed the certificate, everything went smoothly.. until now

 

Clients are not reporting in and when I view a client it says the push cert is non-compliant. I clicked "what is this" under neither and it reads "This device is using an outdated APNS topic and needs to be re-enrolled. I have tried to un-enrol the device, and then enrol it by following the instructions on the iOS deployment page".

 

I tried this with 4 iPads and now they will not reenrol. I have tried deleting the clients and removing the Profile, to no avail.

 

I'm hoping someone has some idea on a solution to this before I try adding a new cert and attempting to re-enrol all devices from there.

 

Thank you in advanced to any help!

[LWN]

We are currently experiencing the same issue and are looking for a fix, did you ever find one or is this still an issue.

[James-HR32]

Yeah we still have the issue. I believe I have found a fix but its a lengthy process.

For the few clients I have tried this has worked

Removed enrolment from device, delete device from Systems Manager, reboot device (iPad.. so hold both buttons until it restarts), then re-enrol.

 

Seems a bit silly for this to happen.. I'm just glad we only have 100 iPads, not thousands..

 

let me know how you get on, or if you find a simpler solution

[lmgtfy]

I would recommend contacting Meraki, even though it is free when I had a problem they were fast on getting back to me and quite helpful if I remember.

[James-HR32]

I did try Meraki Support last week but I haven't heard anything from them.

[LWN]

I have also contacted meraki and they tried to help for 2 days but then I have heard nothing since.

 

Removed enrolment from device, delete device from Systems Manager, reboot device (iPad.. so hold both buttons until it restarts), then re-enrol.

 

And thanks I'll try this and let you know if it worked for me.

 

EDIT: After trying the fix stated above, I still couldn't get the Ipads to connect and show up in the meraki clients so I'll post here if I find a different solution or quicker solution. Thanks anyway.

Edited May 21, 2014 by LWN

[James-HR32]

I have found that after removing them from the network and they still come up in the meraki app saying they are still enrolled and wont reload enrolment info I have to delete the app and reinstall it.. sometimes some have also taken two reboots. It is tedious but It has worked on all I have tried so far.. hope this helps

[midweek]

I would recommend contacting Meraki, even though it is free when I had a problem they were fast on getting back to me and quite helpful if I remember.

 

Sadly I contacted Meraki support this week and they told me they only help people with paid support contracts.

[APMerry]

I'm having this problem with a bunch of iPad Minis, i'm getting "push certificate non-compliant" on any devices registered with DEP. Did you find a fix?

[biz]

We updated the Apple push cert in Meraki and now get "This device is using an outdated APNS topic and needs to be re-enrolled" on all devices. I really don't want to re-enrol all our iPads, but I think I might be putting off the inevitable.