Active Inspire replacing pages with blank pages!

[marsdenprimary]

Hello!

 

We are suddenly getting this error message in Activinspire (latest version) with all our flip charts: "There was an error loading the page, it has been replaced by a blank page."

 

The horrible thing about this is that there is a 'yes' and a 'no' option... if the 'yes' button is clicked the file is automatically saved and overwrites with the blank pages!! We have had some sad teachers today...

 

Could you help ASAP?

[phillyrovers]

Hi marsdenprimary,

Is this happening with all flipcharts? or just certain ones? Do you know the exact version of ActivInspire that is installed? Are these flipcharts stored on a server somewhere or are they stored locally to the machines?

 

The best thing to do would be to contact promethean support via PrometheanKB, answer the questions above, and send them a bad flipchart and a good one, they may be able to investigate further, though may not be able to rescue the flipcharts.

 

Thank you