Is [INSERT MIS HERE] down? - How do I get support?

[JDiaz]

Not all MIS providers have a system status feed. If you are having problems can try to tweet them or check their support portal/forum or giving them a call.

 

UK MIS systems:

 

[TABLE=width: 900, align: center]

[TR]

[TD]Product[/TD]

[TD]Vendor[/TD]

[TD]Status page[/TD]

[TD]Twitter[/TD]

[TD]Support page[/TD]

[TD]Support line[/TD]

[/TR]

[TR]

[TD]Arbor[/TD]

[TD]Arbor Education[/TD]

[TD]?[/TD]

[TD]@ArborEdu[/TD]

[TD]?[/TD]

[TD]0207 043 0470?[/TD]

[/TR]

[TR]

[TD]Aspen[/TD]

[TD]Follett[/TD]

[TD]?[/TD]

[TD]@FollettLearning[/TD]

[TD]Direct support forum on Edugeek[/TD]

[TD]?[/TD]

[/TR]

[TR]

[TD]Bromcom MIS[/TD]

[TD]Bromcom Computers[/TD]

[TD]?[/TD]

[TD]@Bromcom[/TD]

[TD]Bromcom User Area[/TD]

[TD]020 8290 7177 or

[email protected][/TD]

[/TR]

[TR]

[TD]Click+Go[/TD]

[TD]SEEMiS Group[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]0300 303 8592?[/TD]

[/TR]

[TR]

[TD]CMIS[/TD]

[TD]AdvancedLearning[/TD]

[TD]Locally installed system, check with your IT support[/TD]

[TD]@AdvLearning[/TD]

[TD]CMIS Support portal[/TD]

[TD]0845 6888400[/TD]

[/TR]

[TR]

[TD]databridgeMIS[/TD]

[TD]databridgeMIS[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]01476 552 937?[/TD]

[/TR]

[TR]

[TD]Double First[/TD]

[TD]Double First[/TD]

[TD]?[/TD]

[TD]@DFEngage[/TD]

[TD]Support Centre[/TD]

[TD]01935 40 30 00?[/TD]

[/TR]

[TR]

[TD]E1[/TD]

[TD]Pearson[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]? or

contact form[/TD]

[/TR]

[TR]

[TD]Integris[/TD]

[TD]RM[/TD]

[TD]Integris status

(via: RM Support > Internet Support Portal)[/TD]

[TD]@RMEducation[/TD]

[TD]?[/TD]

[TD]0808 1729 535?[/TD]

[/TR]

[TR]

[TD]iSAMS[/TD]

[TD]iSAMS Independent[/TD]

[TD]?[/TD]

[TD]@iSAMS[/TD]

[TD]Support Centre[/TD]

[TD]01604 659 100 or

[email protected][/TD]

[/TR]

[TR]

[TD]PupilAsset[/TD]

[TD]PupilAsset?[/TD]

[TD]?[/TD]

[TD]@PupilAsset[/TD]

[TD]Support[/TD]

[TD]01603 631436 or

[email protected][/TD]

[/TR]

[TR]

[TD]Progresso[/TD]

[TD]AdvancedLearning[/TD]

[TD]http://status.progresso.net/[/TD]

[TD]@AdvLearning[/TD]

[TD]Progresso Support portal[/TD]

[TD]0845 6888400[/TD]

[/TR]

[TR]

[TD]Resource EMS[/TD]

[TD]Corero[/TD]

[TD]?[/TD]

[TD]@Corero[/TD]

[TD]Customer Login[/TD]

[TD]01923 897 333[/TD]

[/TR]

[TR]

[TD]ScholarPack[/TD]

[TD]Histon House[/TD]

[TD]?[/TD]

[TD]@ScholarPack[/TD]

[TD]?[/TD]

[TD]01522 716049 or

[email protected][/TD]

[/TR]

[TR]

[TD]SchoolBase[/TD]

[TD]Furlong Solutions[/TD]

[TD]?[/TD]

[TD]@SchoolBase[/TD]

[TD]?[/TD]

[TD]01264 354 111[/TD]

[/TR]

[TR]

[TD]SchoolPod[/TD]

[TD]BehaviourWatch[/TD]

[TD]?[/TD]

[TD]@SchoolPod[/TD]

[TD]?[/TD]

[TD]0844 544 6685? or

contact form[/TD]

[/TR]

[TR]

[TD]SIMS[/TD]

[TD]Capita[/TD]

[TD]Locally installed system, check with your IT support[/TD]

[TD]@CapitaSIMS[/TD]

[TD]SupportNet[/TD]

[TD]01234 838080?[/TD]

[/TR]

[TR]

[TD]Synergy in Schools[/TD]

[TD]Tribal[/TD]

[TD]?[/TD]

[TD]@tribalgroup[/TD]

[TD]?[/TD]

[TD]0845 3133 151?[/TD]

[/TR]

[TR]

[TD]Wauton Samuel[/TD]

[TD]Wauton Samuel?[/TD]

[TD]?[/TD]

[TD]@WautonSamuel[/TD]

[TD]?[/TD]

[TD]020 8318 1700?[/TD]

[/TR]

[TR]

[TD]WCBS[/TD]

[TD]WCBS[/TD]

[TD]?[/TD]

[TD]@wcbsmis[/TD]

[TD]Customer Centre[/TD]

[TD]01458 833 055 or

[email protected][/TD]

[/TR]

[/TABLE]

 

 

MIS-related systems:

 

[TABLE=width: 900, align: center]

[TR]

[TD]Product[/TD]

[TD]Vendor[/TD]

[TD]Status page[/TD]

[TD]Twitter[/TD]

[TD]Support page[/TD]

[TD]Support line[/TD]

[/TR]

[TR]

[TD]Groupcall Emerge[/TD]

[TD]Groupcall[/TD]

[TD]?[/TD]

[TD]@groupcall[/TD]

[TD]Groupcall Support[/TD]

[TD]020 8502 7344?[/TD]

[/TR]

[TR]

[TD]Groupcall Messenger[/TD]

[TD]Groupcall[/TD]

[TD]?[/TD]

[TD]@groupcall[/TD]

[TD]Groupcall Support[/TD]

[TD]020 8502 7344?[/TD]

[/TR]

[TR]

[TD]Keep Kids Safe[/TD]

[TD]Keep Kids Safe[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]?[/TD]

[TD]0114 2250301 or

[email protected][/TD]

[/TR]

[TR]

[TD]Truancy Call[/TD]

[TD]Contact Group[/TD]

[TD]?[/TD]

[TD]@contactgroup[/TD]

[TD]Support[/TD]

[TD]0844 448 4422[/TD]

[/TR]

[/TABLE]

 

 

Please help completing this page or correcting the information. Moderators: please help!

 

Credit goes to @GREED for the idea.

Edited March 26, 2014 by JDiaz
Added Bromcom User area + contact details

[GREED]

Credit for finding all that information, however I think this need to be removed or taken over by a mod, likely phone numbers removed. Unfortunately there are so many associated companies (I notice we are not there for instance!!!) That this would become a spamming ground. If a mod takes over then it can be locked and controlled. I would suggest keeping it to MIS suppliers only.

 

My original.suggestion was more a prompt to have those automated status pages from more suppliers, quite specific to that.

 

Jose, I'd like to include your efforts on the final presentation of the MIS Challenge when it is up and running.

[JDiaz]

[...] likely phone numbers removed [...]

 

In fairness I found all this information on their websites

[fairm010]

Curious, I'd love to know where to get the SIMS Status page from.

[hawc]

Just a quickie for the admins - the Recent threads thingy is treating the 'INSERT MIS HERE' section is causing the script to treat it as an XML tag so that bit does not appear.

[GREED]

In fairness I found all this information on their websites

 

Oh I'm not saying it isn't useful but we don't want the forum to become a marketing engine for everyone...

 

I'm just saying the post needs to be controlled by a mod so it is defined and structured and doesn't end up being abused.

Edited March 26, 2014 by GREED

[michael2k6]

Jose, I don't think there's a problem with what you've posted, I think Greed is getting at the fact that there are a lot of companies lurking on here who will add to the list and turn it into a marketing tool, though their company isn't appropriate for the list. So if a mod takes over it can be controlled. Good work finding the info though and compiling it.