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Posted

For those asking about moving away, bear in mind extra work to deal with various companies, also consider financial viability of suppliers you use.

We moved and found solutions for all the data transfers, you need to talk to the relevant BCC departments directly.

Moving is not for everyone, great for schools with good "in house" support. But some primary schools don't have such support and like it or not Link2ICT do offer a one stop shop for those. In my opinion primary schools should look at working together & employ a tech to support them. Link are trying to change to be more customer focused rather than profit driven, the loss income from schools such as ours has highlighted the need for change, only time will tell...

Posted
For those asking about moving away, bear in mind extra work to deal with various companies, also consider financial viability of suppliers you use.

We moved and found solutions for all the data transfers, you need to talk to the relevant BCC departments directly.

I don't suppose you fancy expanding on the solutions you managed to arrange do you?

Posted

Had to raise a complaint today, responses to calls and orders has once again become unacceptable.

 

I await their reply.

Posted

Did anyone else read the accouncement about BCC continuing the Capita contract, but demanding £150m be saved over the 7 years?

 

They've basically admitted it was a mistake to close down the old Education IT department and outsource. They've even said cost savings can be made by brining some projects internal again!

 

Someone people made a lot of gains out of the Service Birmingham Crapita/EdIT co-venture, and it wasn't the end users of the service.

Posted
After two complaints, a very long phone call with a poor lady over the helpdesk, much ear bashing I have finally got somewhere with several of my calls. Some of which that have been open for months.
Posted
I have several calls open too, some for months that I'm at my wits end with. Don't really know where to go from here as it seems they just don't care. Or are unable to resolve these issues through incompetence.
Posted
Some stuff is due to the network service team in Service Birmingham that they have to go through. Also there are BCC policy enforced on link2ict that a customer can not break apparently.

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