[sims] Exams Result Broadsheet Timeout

[CAM]

This is happening when attempting to export a Results Certification Broadsheet in Exams Organiser. Downloading the latest copy of Performance Measures and recalculating PI data might fix it. If it doesn't, Capita are aware and expected to fix it later.

[GazN]

We ahd this issue in some of our schools, 1 rebooted their server and said it fixed the issue. Another tried a couple of times and it started working and we also added the CommandTimeout command to the connect.ini file. Not sure if this will help you but it could be worth trying them.

[John_Howarth]

Capita are currently testing a permanent fix to this issue and suggest it will be made available later today (possibly tomorrow now).

 

In the meantime, some users and local SIMS support teams are now reporting that this issue is resolved if you run Database Diagnostics and Validate Memberships from within SIMS .net.

[CAM]

Our LA did something to it and it was fixed. They didn't say what the fix was though.

[John_Howarth]

Capita have this afternoon released patch 18544 which reportedly resolves the broadsheet timeout issue.

[Sheridan]

We've got the same issue here - patch 18544 applied and still no luck.

 

Apparently Capita are releasing another patch this morning - fingers crossed!

[Sheridan]

Anyone found a workaround to this? looks like capita can't fix it and won't help me to work past their bugs!

[John_Howarth]

Capita have just released patch number 18558 to fix the broadsheet time-out issue. Have you tried this one yet?

[jimmckenna]

Applied both 18544 & 18558 and sorted our broadsheet issue here!!

[Sheridan]

Finally the patch arrives - yes 18558 has fixed it!

[John_Howarth]

Finally the patch arrives - yes 18558 has fixed it!

 

Hurray! Happy days. I thin you should now take the rest of the week off. ;-)

[Steve21]

Wheres the 18558 one? Cant see it on Solus2

 

Steve

[John_Howarth]

Wheres the 18558 one? Cant see it on Solus2

 

It'll have to be released to your school by your LA support team or Capita, Steve.

[Steve21]

It'll have to be released to your school by your LA support team or Capita, Steve.

 

Trying to get patch to us in 30 mins before school closes for tomorrow... Great capita great

 

Thanks,

Steve

[Sheridan]

I got our patch via the LEA, despite having an open call logged with Capita, who said they'd email me as soon as the patch was available.

 

Still waiting for that email....

[PhilNeal]

@Sheridan who supports you - your LA or Capita? Only your support unit can issue a patch to you. If its us please let me have details and I will investigate.

[Sheridan]

I have support with Capita, but fortunately for us our LEA are also helpful. Just as well as the patch didn't arrive until this morning!

[LeighDavenport]

Hi Sheridan

 

I would like to introduce myself, my name is Leigh Davenport and I am the Head of Customer Services at Capita Children’s Service. I am very much interested in the comments you made on the forum and would like to have a conversation with you if you could spare me the time.

 

Customer feedback relating to our service is invaluable, and I would like to understand better the problems you encountered and the service you received.

 

I can be contacted via the Bedford Service Desk, the telephone numbers below, via email or I am happy to contact you direct if that is possible.

 

Kind regards....Leigh

Leigh Davenport

Head of Customer Services

[email protected]

Office: 01234 838080

Mobile: 07920 586631