Office365 - It looks like your account is blocked (ARGHHH)

[Ben_Stanton]

Oops.

 

I just prompted a directory sync for the first time. Looking at the logs on my server, it didn't work saying something along the lines of 'account specified not in builtin\administrators group' (even though I gave domain admin credentials). This may have been because I didn't log off/on again.

 

Anyway, just tried logging in to office365 portal and now I get;

 

It looks like your account has been blocked

Please contact your admin to unblock it.

 

I can no longer access office365 portal (I am the only admin).

 

Any ideas on where to point my hammer?

[jamesbmarshall]

Phone support:

 

Toll-free: 0800 032 6417

Local: 02034506455

 

[achedgy]

Microsoft can be contacted on 0800 032 6417 They can unlock you

[Ben_Stanton]

Aaaah, and here I was thinking i'd have to have a PremiumGoldPlatinumWithSprinklesAndJellyTots support contract to get help

 

Muchos thanks guys - no doubt it's my error!

[Ben_Stanton]

Ha. One hour of being on hold before being cut off.

 

Then about 1 1/2 on the phone to an actual person in support. Still not fixed. Needs escalating.

 

Boooo.

[john]

Hope it doesn't take as long as @robk 's issue which took weeks to solve.....

 

Can I suggest as we are seeing an increase in complaints on this that you maybe make a second spare admin account?

[robk]

Indeed It seems the escalation queue at Microsoft is very long. I would suggest to anyone make a spare admin account, keep it on the .onmicrosoft.com side of the system (so no dir sync or ADFS on it) just as a get out of jail card for things like this.

 

I started our upgrade the bank holiday weekend..... Just finishing off Dir sync now.

 

First line support seem really good, as soon as you pass that it takes time!

[Ben_Stanton]

Well, two weeks later the support guy dealing with my case emailed saying he tried calling me. 4 hours later I got another from his boss, saying;

 

This communication is in regards with your Case ID: xxxxxxxx (Issue- cannot sign in to the Portal), wherein the case was assigned to my Engineer “Azmat”, who has been trying to get in touch with you for past few days. Perhaps you did not find time to revert.

 

We wouldn't want to seem to rush you, but keeping a case open without actively working on it is a concern. If you are busy with another assignment, I shall suggest that we close this case today and we re-open the case whenever you are ready to work on it further.

 

So, I replied with a very curt email saying how i've waited 2 weeks for any contact etc.. Within 30 seconds the support guy phoned. We went through the same process as two weeks ago. He has to email another team with error messages and cannot give me any lead times.

 

Wipro IT Business, IT Services, Consulting, BPO, System Integration, Outsourcing is the outsourcing company dealing with this. I'm not that impressed at the minute (to say the least).

 

I will continue with my install of google apps instead.

[Ben_Stanton]

Indeed It seems the escalation queue at Microsoft is very long. I would suggest to anyone make a spare admin account, keep it on the .onmicrosoft.com side of the system (so no dir sync or ADFS on it) just as a get out of jail card for things like this.

 

I started our upgrade the bank holiday weekend..... Just finishing off Dir sync now.

 

First line support seem really good, as soon as you pass that it takes time!

 

If and when I get access again, this is exactly what i'll do. Hindsight...a wonderful thing.

[CyberNerd]

I will continue with my install of google apps instead.

 

Well if you manage to lock your admin account out of GAPPS (I did! ) you get put straight through to an engineer who will reset it.

[Ben_Stanton]

Well if you manage to lock your admin account out of GAPPS (I did! ) you get put straight through to an engineer who will reset it.

 

Maybe i'm just naive, but I thought that's what would happen here. A simple flick of the 'reset account/user' switch.

[Ben_Stanton]

Another hour on the phone to support. Still no further! Arghhhh!

@jamesbmarshall Do you have a big stick you can poke their way?