Record Telephone Calls?

[jamin100]

Our office has recently been on the receiving end of some very abusive phone calls from parents.

So, I need a system / solution that records the conversations

 

We don't have VOIP just normal phone lines. To be honest I don't even know where to start looking.

 

I need to be able to record ALL phone calls from 2 external phone lines.

Store these on a server?

Play back easily incase there is a problem...

 

Anyone got any solutions?

[Millgate]

We use call recording and we also sell it on. Nice and easy to use. Drop me an email/PM and I'll send you some details

[tom_newton]

Easier with voip - much easier. Might even be worth looking at a voip-pstn gateway and using a couple of SIP phones internally. Other than that, go direct to the incoming line with an el-cheapo telephone recorder (bet maplin do em) a couple of USB sound cards to capture and a small PC. Start by capturing all the time straight to mp3... but you could use a cut-on-silence tool to separate calls. I wouldn't bother tho, just 1 mp3 per day.

 

Edit:

http://www.maplin.co.uk/bt-socket-recording-lead-30350 reckon you could have the whole lot sorted for £150 including a 2nd user PC from ICT-direct more fun than Millgates solution, and cheaper - but your TCO may be higher

Edited May 16, 2013 by tom_newton

[Edu-IT]

Is there a legal requirement to identify that you record calls? By the way...

[jamin100]

From what I've been told at least 1 side of the call needs to be aware that its being recorded (which will be the receptionists)

[p858snake]

From what I've been told at least 1 side of the call needs to be aware that its being recorded (which will be the receptionists)

 

But media coverage can still be bad, if both parties don't know (and if you have confirmed its legal)

 

Just put a automated attendant at the start, with something like "Please be advised that calls may be recorded and monitored for X purposes, Press 1 for Administration, 2 for Student Absenses."

[laserblazer]

Interception is authorised if the business which is intercepting the call has made all reasonable effort to inform potential users that their communications may be intercepted, and the interception is then carried out:

 

Legal position for recording telephone conversations