"Set Environment" Message When Running SIMS.net at an RM School

[John_Howarth]

One of the secondary schools we support is having an issue with SIMS .net.

 

Some users are getting the following when message when trying to run SIMS .net after upgrading to version 7.108 (August 2008 Main Release):

 

 

http://www.boltonlea.org.uk/sims/sims_images/sims_rm_error.jpg

 

Set Environment

 

The system detected that your profile needed to be updated to run this program.

Changes have been made that will be available next time you logon.

 

 

It appears that when RM users have had their profiles reset, this message is displayed when they first attempt to access SIMS .net. Subsequent attempts are successful.

 

The school uses RM Community Connect® 3.

 

Does anyone have any ideas/suggestions as to why this is happening and how it can be stopped?

 

Many thanks,

 

John.

[howartp]

One of the secondary schools we support is having an issue with SIMS .net.

 

Some users are getting the following when message when trying to run SIMS .net after upgrading to version 7.108 (August 2008 Main Release):

 

Set Environment

 

The system detected that your profile needed to be updated to run this program.

Changes have been made that will be available next time you logon.

 

It appears that when RM users have had their profiles reset, this message is displayed when they first attempt to access SIMS .net. Subsequent attempts are successful.

 

John,

 

Have you read TEC1102335 on the RM support site?

 

I'm not convinced about it, as we still have the issue for users where we've reset the profiles, but I don't know if it's just us.

 

Maybe your school could try it / check it and see?

 

Cheers,

 

Peter

[Butuz]

This is standard behaviour of the RM SIMS Packages.

 

When a user first tries to run SIMS - the set environment message comes up once. If the user clicks OK, then immediatley logs off, and then logs back on and runs SIMS - the message should not come up again.

 

Clearly there is some kind of data that needs to be stored in the users roaming profile and logging off and logging on the user transfers their roaming profile to the server.

 

When you reset a users profile it is as if they have not logged on before, thus every time you reset a user's profile, you reset the change that SIMS makes, and Set Environment message pops up again.

 

Andrew

[howartp]

If this is standard behaviour, how come it's only just started happening when we've been using them for the best part of a year?

 

It's rather annoying - especially when it sometimes just happens.

 

Peter

[John_Howarth]

Thank you Peter and Andrew for taking the time to post.

 

I've forwarded your suggestions to the school and I'll reply here with any additional information or comment.

 

All the best,

 

John.

[MattCrick]

Yes, this is expected behaviour

[splattthecat]

I remember having seen this in the past, where it was used by RM to set the environment variable LANID, used by launcher. If it is this, it probably isn't needed any more.

[superfletch]

This is standard behaviour of the RM SIMS Packages.

 

Clearly there is some kind of data that needs to be stored in the users roaming profile and logging off and logging on the user transfers their roaming profile to the server.

 

Andrew

 

I'm not certain but I'm guessing the upgrade to SIMS .net is trying to make changes to the tempSIMSrpt and or mysimsdocuments folders that SIMS stores in a users my documents folder?

 

If the path expected in the user profile to my docs and what SIMS is expecting differ then maybe this could be a conflict.