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Hi all, At the school I work in we are trying to build up a case against the people who sold us the printers in that we were oversold. In order to do this we need an accurate counter list, for this to be accurate we need to find out when the counter list is from. I KNOW it is from when we got the printers, but without physical proof they aren't worth sod all. Does anybody know how, or if, I can get access to that? The printer is a Ricoh C5110s, we have access to Machine Admin, Superviser, and Service Mode if any of that is necessary.

Hello all - After searching and not turning up anything relevant I decided to post a question on here. My situation is this: We are an AD shop. We have numerous Ricoh devices that I have never touched and, the way I understand it, users accounts are currently setup one-by-one in each device's local address book. Users can print and scan documents to their H: drives. Their ricoh mailbox account is setup with folder authentication with their AD username and password manually entered in the web console by a tech. The folder path is the UNC path to the person's H: drive. This works well, although cumbersome. My problem is that we are going to be enforcing 90 day password changes starting next week and users will get failed authentications when trying to scan after their password changes. I understand that the Ricoh can work with AD and has LDAP authentication. My first question is, with Windows or LDAP authentication setup, how will the user be able to change their password in the address book? I'm assuming they do it right on the scanner? Secondly, can LDAP or Windows Authentication pull the user's home directory attribute in their user account? What I want is an easy way for the end users to be able to change their password on the ricoh, or even be prompted for their password when scanning a document to their h: drive. That said, do I even need to turn on LDAP authentication to get what I want? It would be great if new users could walk up, enter their ad username and password, and scan a doc right to their h: drive. Is this possible? Thanks for your help in advance. EDIT: I have also read that a way around the password change issue is to set the scanning up with a generic account who's password never changes and give it access to everyone's H: drive, thus eliminating the need for the each user to enter their username and pw. I don't prefer this method, but I was curious if anyone else has gone this route?

Just wondering if anyone out there has managed to successfully deploy any managed app settings to iOS devices through the Meraki MDM? Specifically, I'm looking for automating the adding of a device to the Ricoh Smart Print&Scan app. Otherwise, any app you have managed to do this for will be a start. NB: I have left an enquiry on the Ricoh website. If they respond to me, I will leave it here for all to see.

HAs anyone had the above printer working on airprint natively i have enabled it and it not showing on the iPads any ideas what this could be as it should broadcast over the bonjour which is enabled and configured Thanks

Hi Was wondering if anyone has got a mp c4000 photocopier or mp c5000 photocopier. we recently bought a photocopier off ebay and it stated that there was post script installed on it and to my surprise there was no sd card in with the post script. Was wondering if anyone had a spare card knocking around or know where I could get one for cheap?. Thanks Nathan

Hello everybody! I'm facing a serious issue, I want to retrieve my userId and pwd that I use for locked print. Since those data lives when I reboot my pc, even offine, they must be stored somewhere in the pc. I've checked inside regedit, but I've no access to RICOH/JOBCODE, only JOBCODEv2 that contains a binary blob that I can't decipher (maybe those data are in there, but I can't read them). I've checked everywhere inside driver directories but nothing. Ricoh assistance got me nothing, six times. Any idea? D: Printer: MP C4000

We have an issue with multiple copy codes taking 23 seconds before moving past the login screen, while other codes take 3 seconds: We have almost 100 Ricoh copier-printers within our branched network and all are at different locations All codes can be used on all machines and behave the same on all machines at all locations Copier codes are created and housed solely in the Equitrac There is no pattern as to why some codes work correctly and some do not Ricoh support was contacted over a month ago and we are still waiting for an escalation. The analyst has presented one solution guide to wipe out the DCEService cache ,which did not work. Has anyone else had this issue?

Hi, We have Equitrac. It was here when I took the job 2 yrs ago. It works very well IF it's properly setup. Recently we wanted to ban all colour printing and copying. This is where all the trouble started. The Equitrac support for Ricoh is done by another unit in london and they don't really seem to know what they are doing. This is not a good combination with Equitrac which is not the kind of software you can guess with (read impossible to understand!) We have a working rule in place to ban colour printing but cannot for the life of me get copying restricted to colour. Have tried everything and Ricoh support are useless! Have also tried charging £5000 per sheet for colour but it still comes out and does not deduct from their balance. Mono prints are still deducted as usual. We have Ricoh MFD with PCC installed on them so users can pick up print jobs by entering their pin.

Hello, We have had two new Richo MF machines (set up with department codes). We can easily get the counts for each department and export the information to CSV which is ideal. However I would like to be able to export the jobs (meta data). You can see the job history when you log into the device and see "job history" but doesn't seem to be a way to export the jobs. I was wondering if anyone has come across this and how you can do it? Thank you, Will

Is it possible to setup a photocopier to prompt for an individual users code when photocopying, but NOT prompt for a code when printing via the network. This photocopier is a Olivetti d-ColorMF304, but interface is very similar to a ricoh etc. Cant go down the option of popping up for printer codes, as the pupil laptops dont always remember to prompt for the code! Saving codes is fine for teachers, but 2 in 5 laptops would fail to prompt for the code so pupils would wonder why there print jobs wouldnt come out. So my best option is code on photocopying, but not on printing. But for the life of me I cannot seen how this can be done