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Thomas's London Day Schools Job Description Job Title: 3rd Line Support Specialist Hours of work: 40 hours per week Location: 2 Red Lion Square, Wandsworth High Street, London, SW18 4LS (travel to schools and offices will be necessary) Reporting to: Senior IT Manager Summary of role: 3rd Line Support of the Thomas’s network infrastructure in five schools and two offices and also assisting the Data and Content Manager with the Thomas’s MIS and TLP(VLE). This is a support role to the Thomas’s IT Managers with their daily duties. A willingness to be trained in any of the areas below that are not up to the required standard. Key roles and responsibilities 3rd Line Support of the following Server rooms/Comms Rooms Server and switch racks Cabling and patching Switches Storage WiFi Networks VOIP Telephones Backups iSAMS Management Information System/Database Firefly VLE System/Database Writing of custom reports by manipulating data from iSAMS Experience, qualifications and technical skills required: Desired skills and experiences MCSE Mac OS Server setup and maintenance MS Windows Server 2008 and 2012 MS SQL Server VMWare Backup technologies and procedures SAN and Storage solutions Switch technologies and configuration VLANS Routing VOIP Previous database administration work experience Familiarity with SQL and SSRS Strong analytical and problem solving skills Meeting deadlines Excellent command of the English language in both written and verbal communications Customer service Attention to detail Team player who can work independently Highly Proficient in Microsoft Word, Excel and Access The person: The successful applicant will be willing to support Thomas’s commitment to safeguarding and promoting the welfare of children and young people. The personal qualities that the applicant requires to perform effectively in the role are as follows A business-like appearance and presence A pleasant and friendly approach Hard working Honest Conscientious – goes the extra mile Punctual Have initiative Work well under pressure Be discreet Be organised and reliable Be resourceful Work flexibly Sense of humour Loyal to the school and supportive of its aims and objectives Willing to abide by the schools’ terms and conditions of employment Contact [email protected] for more information.

Full time, all year round Permanent £22,000 - £26,000 pa We have an exciting opportunity for a 1st Line IT Technician to play a key role in the IT support team at our leading independent day school in the heart of Oxford. You will also be part of a wider group of GDST schools and Head Office with a very active and supportive IT community. You will be the first point of contact in providing technical support and advice to staff and students, as well as supporting a wide range of activities and events across three school sites. To be successful in the role, you will need to be a proactive, flexible problem solver with a keen desire to learn, and possess great social and communication skills. A working knowledge of computers and troubleshooting is essential, any further skills training can be provided on the job if required. As a school, we are keen to invest in the technologies that make the most difference in the classroom and are not tied to any particular solution. You will therefore be part of an ever-changing technological landscape, full of learning and professional development opportunities. You will have the opportunity to work on trust wide projects, contribute to policies and procedures, and work with a wide variety of enterprise class technologies including: ● Microsoft SCCM ● Microsoft Active Directory and Group Policy ● Microsoft Hyper-V ● Mobile Device Management (MDM) systems ● Chrome OS, Windows, iOS and macOS devices ● Enterprise wireless and VOIP systems ● Microsoft 365 and Google Workspace ● Enterprise anti-virus and endpoint protection ● Data backup and recovery systems ● Print management and accounting systems (e.g. Papercut) ● IT Helpdesk Management Systems IT is central to the whole process of teaching and learning at the school. If you have a keen interest in IT and would like to be part of our team, we would be delighted to hear from you. About Oxford High School Since its foundation over 140 years ago in the heart of Oxford’s historic city centre, Oxford High School has been innovative and pioneering in its approach to girls’ education. As well as our commitment to girls’ education, we are committed to investing in our staff’s personal development through training and learning initiatives and via the GDST network. As part of the Girls’ Day School Trust, the leading and largest group of independent girls’ schools in the UK, we offer a variety of benefits, which include: ● Competitive salaries and pay progression ● Access to extensive professional development opportunities ● Training grants for qualifications ● Generous pension schemes ● Free life assurance benefit ● Free school lunches ● A discount of up to 50% on fees for children at GDST schools ● Retail and lifestyle discounts through Pluxee ● Financial guidance and support through Hymans Robertson ● Competitive terms and conditions of employment For further details and to apply please click the link below: https://my.corehr.com/pls/gdstrecruit/erq_jobspec_version_4.jobspec?p_id=031628 The closing date for applications is midnight 28th January 2024. Interview date: week commencing 5th February 2024 or earlier. We reserve the right to close this advertisement early if we receive a sufficient number of applications. An early application is therefore strongly advised. The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included. We are committed to the safeguarding of children and child protection screening will apply to this post including on-line checks.