WatchGuard_Rowena

Hello, Thank you for your question. We are aware of the red x issue and currently working with Engineering to find a resolution. In the meantime, here are some resources for your review: TDR Deployment & Best Practices Guide: https://www.watchguard.com/help/docs/fireware/12/en-US/TDR_Deployment-Guide.pdf TDR AV Integration Guides: https://www.watchguard.com/wgrd-partners/technology-partners?combine=&field_integration_types_tid%5B%5D=1011&field_tp_name_value_tid=All&items_per_page=10 Knowledge Base article on the Red X issue: https://watchguardsupport.secure.force.com/publicKB?type=KBKnownIssues&SFDCID=kA42A000000HAm1SAG&lang=en_US I hope this information is helpful for you. Please keep an eye on our Product & Support Blog for product updates.

Hello Edugeekers, Welcome to the WatchGuard informal direct support forum that we have created to build a community of WatchGuard partners and users. We are here to answer any questions you may have about WatchGuard This forum is intended to give you an opportunity to post any problems, thoughts or suggestions and discuss WatchGuard related topics. It is open to all as a place to interact with other members and us. We look forward to hearing from you soon. Martin Lethbridge, Senior Sales Engineer