ModeratelyGruntled

Apologies if this has been done a million times before! Looking for a helpdesk solution. Requirements: 1. Multiple agents (probably at least 5 across IT and Estates teams) 2. emails to 'helpdesk@...' are turned automatically into tickets 3. Web based, including forms for ticket submission 4. Ability to assign tickets to individual's queues. 5. Escalation 6. Integration with Azure AD/Office 365 (outlook?) 7. Stat/reporting We have a small budget for this. I've looked into setting up a sharepoint solution but it needs to be cleaner from a management perspective (for the site team!) - though if anyone has any experience in this I'd be delighted to hear from them. What are people using and can anyone recommend anything based on the above? Thanks in advance!

Hi there Apologies for digging this up - is this still supported/expected to function as described on your website? I realise it's been a few years... Ta!

Hi We tried this with a small photography group. Definitely only for the VERY patient, even with only a small group trying to sync notebooks outside of school hours. If you've got a nice big fat connection to the intermenetz, then you might get better results, but with our LA provided connection we swiftly went back to local resources. The idea's great in principal though!

I can't see any powershell scripts from the download page - link?

Hi there How did you deploy Minecraft: Education Edition after? I'm looking to do offline installations but the documentation is a bit vague generally around deploying store apps - Are people injecting apps into build images using DISM (and can you do this on a live OS?)? I'd like to use it with existing workstations which aren't enrolled in Azure AD or any MDM. Surely it can be done in powershell?

Good point - though I read it as referring to the account starting AAD_[iD], with the description Service account for the Synchronization Service with installation identifier [iD] running on computer [server]

https://gallery.technet.microsoft.com/Prepare-Active-Directory-ef20d978 Import-Module .\AdSyncConfig.psm1 Set-ADSyncRestrictedPermissions -ObjectDN <$ObjectDN> -Credential <$Credential>

But powershell > me I've done it now anyway, needed to use the full path to the ObjectDN ie CN=name,DC=domain,DC=local etc Cheers m'dears

Can't get the powershell script to work, doesn't like the credentials. Tried using $credentials ($credentials = Get-Credential): Set-ADSyncRestrictedPermissions : Cannot process argument transformation on parameter 'Credential'. Cannot convert the "mydomain\administrator" value of type "System.String" to type "System.Management.Automation.PSCredential". Probably something daft...

Hi Had the following email through last night, couldn't see anything else about it on here: Going to look into actioning today. Does this affect anyone else?

Sorry I meant that Ruler is a the tool we use! Always found their support to be helpful - may be worth giving them a shout. On the other hand I've found MS support to be very patchy in this area. As I say, I get the same errors when trying to open the ruler connect-generated csvs as you do but don't get any errors uploading them.

I get the same thing when I try to open our CSVs. We user Ruler Connect to generate the them. They pass all the validation checks though and don't show any errors in the portal. Might be worth using a free third party tool to generate them as a sanity check?

Anyone having issues ctrl/shift+clicking to select multiple students in registers?

Not sure - as above I think you'll have to go back to your support team. I'm not populating the columns surname, forename, midname. Other than that I can't see what we're doing differently.

I populate person_type (has to be S), upn_adno_ni_t (UPN), email_phone (school email adress, notes ('Student's school email' for sanity so I know that it's been done in bulk), location (W), Main (T), Primary (T). I last ran it in September and it was ok...

Pupils have their own email - the Email Addresses field for each student should be their email address. Linked adults will be a contact and have their own separate email address/phone number (and option to turn intouch on/off for each contact). There's a tool for adding student emails in bulk - ask whoever you get your support from.

...Xibo?

We have slightly different imagerunner models but are using the PCL6 drivers on a 2012r2 print server. We ran into issues printing from W10 apps - ie printing from Edge. Jobs would hang in the print queue blocking any other jobs after it. Follow the steps here to fix

I've made some progress since posting that and from what I can see it does appear to be syncing using powershell. It's slightly erratic, but the support team I've been in touch with tell me it's still early days and bugs are still being fixed.

Morning Who's using this successfully? I'm trying to get the automated CSV sync working as described here Manual sync works fine, but this just doesn't want to play ball - task runs successfully our side with no error codes. SDS dashboard doesn't update. Nothing happens basically. My ticket with MS support has ended up with someone with an edu.uservoice address, and based on what replies I've had so far my confidence in them isn't great. Ta

Update it on local AD then run the above procedure. UPN's are the same as proxy address here so apologies if this may not be the case elsewhere. Updating UPN updates proxyaddress does it not?

Powershell procedure: Open Azure AD module for Windows Powershell Connect-MSOLService Input Global admin credentials set-msoluserprincipalname -newuserprincipalname [email protected] -userprincipalname [email protected] Update display name in AD/365 admin centre if needed. Check results: Get-MSOLUser -userprincipalname [email protected] | Select-Object *

Thanks for the reply - I neglected to mention I'm trying to install this on an existing VM (hyper-V). It appears installing docker on an already virtualised platform isn't supported. Is this the case?

Hi there Apologies for jumping in! This will be my fourth or fifth Xibo installation but the first using Docker. Server 2012R2. Apache is on there as well for other purposes but I'm giving docker a crack. I've think I've installed docker (toolbox) and I think I've extracted the CMS. However when opening VirtualBox I can't 'Find the Docker Virtual Machine (often called default)'. docker-machine ip returns 'No machine names specified and no 'default' machine exists. I'm sure I haven't extracted the CMS correctly, or maybe I've extracted the wrong file? c:\users\xibo\xibo-docker contains: cms_custom-ports.yml.template, cme_remote-mysql.yml config.env.template (copied, edited and saved as config.env) config.env.template-remote-mysql docker-compose-yml license readme.md Any help with the above appreciated! I think the move to docker is/will be a good thing - what kind of IT staff would we be if we weren't catalysts for change - however I echo those sentiments above that the installation guides do seem a little unwieldy at first, especially if you've no previous with docker.

Normal window, minimised, maximised... doesn't make a slight bit of difference! I assume because it's calling the JRE which doesn't look at the shortcut properties.