bharathipriya

Try ManageEngine ServiceDesk Plus. The product is free of cost and you can manage users, technicians and tickets without any limits. The standard edition is more than just a free help desk software. You get multi-site support, manage users from different departments, knowledge base, self service portal and help desk reporting. I'm a product specialist of ServiceDesk Plus and I work for ManageEngine.

Hello, I recommend to try out Help desk software | Asset Management | ITIL. You can provide your users a service catalog to submit all their service requests. You can create different templates for support requests, training requests and order requests and allow your users to submit service requests in a single click. Then, it will be assigned to concerned technician automatically. Based on SLA defined, response and resolution due time will be set. If it is elapsed, escalation process will get triggered and will get assigned to tier 2 technicians. ServiceDesk Plus covers all these features in their free edition that is free forever for unlimited number of technicians, tickets and users.

Hi @DR3W, @NokiX, ManageEngine ServiceDesk Plus also has project management functionality which is available as an add-on. Here is the link to the feature - https://www.manageengine.com/products/service-desk/it-project-management.html. Along with help desk, you can also track all your jobs and tasks to suit perfectly for any office environment. Another benefit is, this project management module comes as an integrated package with help desk.

Another vote for ManageEngine ServiceDesk Plus - https://www.manageengine.com/products/service-desk/ It has huge automation processes in place. Once the maintenance request is submitted, you can have them automatically allotted to the relevant skilled member of the team. You can also make use of their mobile apps to make your work easier.