dfergusson

Many Thanks for that Ozan Question, how can I increase the time between email pools, at the moment I believe it set to 10mins, anywhere of setting that to 1-2mins? Other question is when I have overdue jobs, I only receive email from system wants I log onto it, is this by design? Or has it to do that database goes to sleep? Beside all that I’m really impressed with how this helpdesk is looking now, and can finally put nail through old software.

Ok so I’ve got the email pooler sort of working. Is there anywhere I can set how often it checks for new emails? Puller does not seem to remove original email from the account is that normal? Also support request created by puller does not email the support team as newly created support call. Thanks

Any information on getting POP3 to work. I have enabled that on our exchange, can telnet to that, and test on OPSD say connection succesful. Yet no test email I send seem to be being picked up. Update: Ignore this is working fine

Is there any help files to get IMAP to work, Iv telnet into exchange server using IMAP that works. On testing I get following error. An error was returned by the polling service, the error was: The particular item of the response data cannot be parsed. The response string: *.

Everytime I try and create a new SLA Rule I get following error. Server Error in '/OPSD' Application. -------------------------------------------------------------------------------- The state information is invalid for this page and might be corrupted. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.Web.HttpException: The state information is invalid for this page and might be corrupted. Source Error: The source code that generated this unhandled exception can only be shown when compiled in debug mode. To enable this, please follow one of the below steps, then request the URL: 1. Add a "Debug=true" directive at the top of the file that generated the error. Example: <%@ Page Language="C#" Debug="true" %> or: 2) Add the following section to the configuration file of your application: Note that this second technique will cause all files within a given application to be compiled in debug mode. The first technique will cause only that particular file to be compiled in debug mode. Important: Running applications in debug mode does incur a memory/performance overhead. You should make sure that an application has debugging disabled before deploying into production scenario. Stack Trace: [FormatException: Invalid character in a Base-64 string.] System.Convert.FromBase64String(String s) +0 System.Web.UI.ObjectStateFormatter.Deserialize(String inputString) +102 System.Web.UI.Util.DeserializeWithAssert(IStateFormatter formatter, String serializedState) +59 System.Web.UI.HiddenFieldPageStatePersister.Load() +124 [ViewStateException: Invalid viewstate. Client IP: 10.220.21.24 Port: 6825 User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET CLR 1.1.4322; InfoPath.3; Tablet PC 2.0) ViewState: /wEPDwULLTE5OTQ5OTUzNTUPZBYCZg9kFgICAw9kFg4CAQ9kFgJmDw8WAh4ISW1hZ2VVcmwFH34vQ29udGVudC9pbWFnZXMvc3RhZmZfbG9nby5qcGdkZAIHDw8WAh4EVGV4dAUPdjIuMC40MTA5LjMzNjQyZGQCCQ8PFgIfAAUifi9wcm9maWxlX2ltYWdlcy9wcm9maWxlX2ltYWdlLnBuZ2RkAgsPZBYCZg9kFgICBQ8PFgIfAQUqPGEgaHJlZj0uLi9TdGFmZi9wcmVmcy5hc3B4Pk15IEFjY291bnQ8L2E+ZGQCDQ9kFggCAQ8WAh4LXyFJdGVtQ291bnQCARYCAgEPZBYGAgEPDxYCHwEFCDI0IEhvdXJzZGQCAg8VAQExZAIDDw8WBB4PQ29tbWFuZEFyZ3VtZW50BQExHgdWaXNpYmxlaGRkAgcPEA8WAh4LXyFEYXRhQm91bmRnZBAVBA08IE5PIENIQU5HRSA+BWFkbWluB1NTYW11ZWwKZGZlcmd1c3NvbhUEATABMQEyATMUKwMEZ2dnZ2RkAgkPEA8WAh8FZ2QQFQoNPCBOTyBDSEFOR0UgPhRPdGhlci9HZW5lcmFsIElzc3VlcxNMb2dvbi9Vc2VyIFByb2JsZW1zHUhhcmR3YXJlIC0gV29ya3N0YXRpb24vTGFwdG9wFlByaW50ZXIvVG9uZXIgUHJvYmxlbXMZTmV0d29yay9JbnRlcm5ldCBQcm9ibGVtcxFTb2Z0...] [HttpException (0x80004005): The state information is invalid for this page and might be corrupted.] System.Web.UI.ViewStateException.ThrowError(Exception inner, String persistedState, String errorPageMessage, Boolean macValidationError) +148 System.Web.UI.HiddenFieldPageStatePersister.Load() +10962262 System.Web.UI.Page.LoadPageStateFromPersistenceMedium() +11045992 System.Web.UI.Page.LoadAllState() +46 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +11041511 System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +11041050 System.Web.UI.Page.ProcessRequest() +91 System.Web.UI.Page.ProcessRequest(HttpContext context) +240 ASP.admin_slarules_aspx.ProcessRequest(HttpContext context) +9 System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +599 System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +171 -------------------------------------------------------------------------------- Version Information: Microsoft .NET Framework Version:2.0.50727.4952; ASP.NET Version:2.0.50727.4927

Hi We recently purchased a few Elmo Visualiser and trying to package up software and drivers for this Visualiser for our RM CC4 network, but not having much success. Has anyone be able todo this? and if so how? Thanks Darren

Did update still getting same issue, but can now post the proper error. Error below is in reference when access users under admin dashboard. Invalid attempt to read when no data is present. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.InvalidOperationException: Invalid attempt to read when no data is present. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [invalidOperationException: Invalid attempt to read when no data is present.] System.Data.SqlClient.SqlDataReader.GetValue(Int32 i) +185 OPSD.users.drStaff_OnItemDatabound(Object sender, RepeaterItemEventArgs e) +1559 System.Web.UI.WebControls.Repeater.CreateControlHierarchy(Boolean useDataSource) +693 System.Web.UI.WebControls.Repeater.OnDataBinding(EventArgs e) +68 OPSD.users.Page_Load(Object sender, EventArgs e) +1600 System.Web.UI.Control.OnLoad(EventArgs e) +132 System.Web.UI.Control.LoadRecursive() +66 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2428

Been a while since we used this software, we still using my little helpdesk due to NTLM function, when we first setup and new user entered their active directory username and password they should be presented creating a new user dialog and that create a new user in OPSD, not sure if that changed recently but it same function that works with moodle and LDAP. Update look go so far and hoping this be time to finally move off my little helpdesk.

I think my problems gota be linked, even if I wanted to create new users manually I can't because when i click on users tab under user management the page displayed tell me An Error Has occurred. Will look into this on Monday during half term be lot quieter can spend more time looking at it.

Few issues I’ve run into. Users under User Management keep reporting An Error Has occurred. And no new users can use the helpdesk, we use LDAP, all existing users can log in ok.

ignore, resolved now. forgot to do iisreset.

Just completed our upgrade, had a few stumbling blocks but all good now, one copying database details from old web.config to new web.config, sort of court me out. Gota say on first looks, Asset Manager looks great. Now have task of populating it all.

Can someone please tell me where I can download this update, can't find it under https://www.opsoftware.net/customers/

Asset management was meant to be out a year ago, lack of support and update is frustrating, been waiting for our renewal quote for over 2 months now.

This has now been resolved. Disabled IPv4 Large Send offload under network adapters.

Hi Recently restarted our windows 2008 server, and when I go to transfer files from server to workstation or other server file transfer is around 10-20kb a sec. The same issue is also seen on moodle that is hosted on server. Server is HP 380G6

That is a big shame, hoping in future there will be some way to do this, staff are so use to not having to log on. Last question, is their way to customise the priority list. So we can have fewer options?

Resolved this, seem cannot link other groups into helpdesk security group. Does anyone know if you can get auto log in working or is that feature for future?

Having trouble getting LDAP working, Helpdesk is running on Windows 2008 R2. Is there anything special I need todo to IIS or anything else Im missing.

Does anyone know what this is: Unable to access remote upgrade server, please ensure that this server has access to the internet on PORT 80 directly and not through a Proxy. Is it important.

Resolved

Is there an ETA on Enterprise version? Also any screen shot of the asset management? Sorry to bug.

There any screen shot on what new Asset Management looks like?

We still on MLH been waiting to upgrade to Smartdesk. We be doing a clean installation when we do. With information you have provided we wait till after 3rd of May

Any news on the Enterprise version? Also I do not see link to download latest software, does anyone know what I ment todo to request latest version? Thanks Darren