Paul-K

Hi, I would like to use the help desk for myself (IT) and the site manager (BSS). Would it be possibe to ask for a feature to add a drop down in the help desk so that users can say what department or person they would like help from and that would then email the correct user that was allocated with the job that needs doing?

@nickbro Just to update on this, I have tested with users in my staff OU and they can book the additional shared equipment if a user has only booked some of the resources but users in my Domain Admin OU can't, it seems to be only admin users who have this issue booking equipment that is shared.

@nickbro The code above fixes the issue with laptops, the quantity no longer appears once booked but now whenever I book 8 iPads for example, I am no longer able to book the other 8 for another class, they appear to be bookable but when you click to book them the side bar appears, all the relevant information is filled in but when you click book, it doesn't book them and still shows 8 available.

Hi Nick, Sorry to be a pain but I'm just checking to be sure, in 9.5 should all resources have the count on them even laptops, as when I book the laptops it still shows 16 available. Is this what you were talking about in your earlier post

@nickbro Thanks Nick, It came up with "401 - Unauthorized: Access is denied due to invalid credentials" which made me check authentication, I must have missed setting the application pool identity as the authentication credentials for anonymous authentication when I reconfigured my server as it was set to the IUSR still. Stupid moment on my part I think!! Cheers

Since upgrading to HAP+ 9.5, whenever I load HAP+ on a new machine/device or clear the browser history I get the following error If I login everything loads fine and when I logout the homepage looks normal again, if I then clear the browser cache or go to another device I have the same issue again until I've logged in.

Just upgraded to 9.5 which has resolved the issue, thanks @nickbro

Is there anything else I could have setup wrong that would explain this not working correctly

Sorry Nick, Hopefully this is what your after this time

Hi Nick, It doesn't appear to be sending the count in the post request as shown below:

I am using version 9.4.0727, I updated everything except the web.config as that stopped my install from working, I used the web.config from 9.2

I have just gone into the booking.xml file and changed the count manually on a booking and it works but when selecting a quantity thought the front end it doesn't appear to be setting the count

That's what I thought, Any ideas on what could be causing the unusual behavior on this one?

@nickbro The domain admins are not in the users container they are in an OU that HAP+ can process called "Domain Admins" but unless the username and full name matches in AD the users don't appear in the drop down for "assign to" in the help desk. For example: This will not appear in the drop down: Full Name - John Smith First Name - John Surname - Smith Username - johns But this will appear if the full name and username match: Full Name - johns First Name - John Surname - Smith Username - johns Sorry to be a pain Nick it's just my OCD bugging me as to why it will not accept the full name as all of my AD users have full names as this is how AD automatically creates users when you set them up, it's only the admins that are having this issue with the one "Assign To" drop down, my username appears in every other menu in HAP+ without the change.

@nickbro Is there a fix for this so the full name doesn't have to be the same as the username? It only seems to be an issue for Domain Admins and the assign to list. All staff users are pulled through correctly for other drop down lists even though the full name and usernames don't match for them in AD.

@nickbro I have enabled shared booking for two resource types, laptops and equipment, but in laptops I am unable to change the quantity I require as the number of laptops is already set and am unable to change this, In the equipment I am able to change the quantity but when another user logs in to book the other half of the whatever equipment is listed they are unable too. In the hapconfig.xml file all resources have canshare="true", I presumed this was all I needed to do, have I set something incorrectly? Thanks in advance.

I removed my username from "Help Desk First Line Emails" and just left my email address and now I receive emails when anyone logs a new ticket on the helpdesk, the user who has opened the ticket doesn't receive an email, are they supposed to? I have enabled email admins in the booking system but I can't get this one to work, it just doesn't email the admins but it does email the user who has booked the resource, every time I submit a booking, the error below appears in the error logs on my web server which may have something to do with my issue I'm thinking. Any ideas @nickbro

Cheers Nick, Hadn't even considered the simple option off adding a DNS entry. For anyone else wondering on this one: 1 - I added a DNS entry on our DNS server for the website hosting HAP+ and created the PTR record to 2 - Added the HAP website that I just created a DNS entry for to the proxy exception list 3 - My website has a plugin that doesn't like compatibility mode so I then enabled "Turn on Internet Explorer Standards mode for intranet" in GP, this stops IE loading intranet sites in compatibility mode. This policy can be found under "Computer Configuration - Policies - Administrative Templates - Windows Components - Internet Explorer - Compatibility View". Big thanks as always to @nickbro

Hi @nickbro I have followed instructions from your videos for the User Card API lockdown and Kerberos setups. Both work internally if I use https:///hap but if I use the external address of https://www.schoolname.sch.uk/hap internally then kerberos authentication fails to work and automatically login and the User Card API gives me a 403 Access Denied. Any ideas on what would be causing this and where I should begin to look to resolve it. Is it something to do with reverse DNS lookups? if so do I need to enable this in my IIS config under the IP and domain restrictions? or is it to do with my main DC that deals with DNS.

Hi there, I have enabled the SMTP server on HAP+, added my username and full email address to "Help Desk First Line Emails", enabled"Email Admins" on all resources in the booking system but the Domain Admins don't recieve an email when a booking is made or when a new ticket has been created, I am logged in as a Domain Admin when testing this feature, would I need to be logged in as a staff user or should submitting tickets and booking resources on a staff users behalf still email the admins. The user who the resource is booked for or help desk item created for does however receive an email so I know that the SMTP server is setup correctly and working.

Now that I have had some spare time over the holidays I have manged to look into this further and have resolved it. For anyone else who has this issue here is what helped me: Firstly, I had to move the domain admins from the users folder in AD as HAP+ doesn't process this folder, I created a new OU called Domain Admins and put them in there. Secondly I had to add the Domain Admins group to HAP+ in the "Active Directory User List OUs" Under the Active directory tab in the HAP+ setup. I think in resolving this I may have found a small bug thought as my Domain Admin users didn't appear in the Assign To box under the helpdesk. I had to change the Full Name of my user in AD to the same as their login name as show in the picture below. Is there a way to resolve this one as all the staff appear in "Ticket for" drop down without having to change any AD information, it only appears to be an issue for admins?

WebDAV has already been removed from the HTTP Modules section on the HAP+ application. Would there be anywhere else to remove it from as the two still won't function together? Any suggestions to get these two working together are greatly appreciated.

How do you disable webdav on the HAP application only, I thougt it could only be disabled or enabled at site level. In IIS 7.5 there are no options that I can find to disable it when you click on the HAP application and drill down into the WebDAV Authoring Rules as shown in the picture below. Is there some code that could be added to the web.config or application.host file that would work? Thanks for the tip about the MyPic error, it worked perfectly.

Hi Nick, Thanks for your suggestions, I have disabled webdav on the default site which allows bookings and the helpdesk to function correctly again apart from booking using quantities, however I use webdav to allow our ipad users to drop files from our ipads to a drive on our curric server. Is there any possible way to use the two together on the same site? (http://www.school.bham.sch.uk/hap & http://www.school.bham.sch.uk/webdav). I have removed photohandler="" from the hapconfig.xml file but the error below still appears: An error occurred in Home Access Plus+ Page: HAP.Web.API.MyPic Creating Directory Search and Searching for then current user Using filter: (&(objectClass=user) (sAMAccountName="username goes here")) Found 1 results, processing 1st result Found 0 thumnbnailPhotos