Hi sorry for the late reply, I had a fever and have not been online for a few days....
I would like to thanks all of you whom have given advice which means so much to me while finding a job, really cant thank you enough for the valuable time and effort you have given me
thank you please keep the advice coming in
My C.V
IT ESSENTIALS 1 COMPTIA A+ - Passed
PC TECHNICIAN'S TRAINING - Passed
I am an enthusiastic and highly competent individual with a genuine desire to achieve. I expect high standards from myself and from those I work with and this, I believe, is reflected in the work I do. My strengths lie in my ability to communicate, plan, organise and to easily adapt to changes and needs. I am confident, energetic, ambitious, and gain satisfaction from adding real value to the organisations for which I have worked for and will do in the future. I have proven records of being a hard worker with a positive attitude and determination to succeed. I am very flexible in my working approach with the ability to work using my own initiative. I always prioritise my work load and organise myself, I am flexible and willing to work out of office hours on weekends or evening if necessary. I take responsibility of my own work for which I have total commitment. I am able to adapt my skills to the situation and work under pressure on all occasions. I have worked with staff from all levels and backgrounds.
Communication & Presentation skills
Excellent communicator at all levels with a pleasant, energetic personality and interpersonal skills.
Highly creative and innovative.
Build excellent working relationships with staff across the Company
Liaising with 3rd party contacts and suppliers.
‹ IT skills
Possess an excellent working knowledge in using Microsoft Office
Sound experience in Networking, , TCPIP, Intranet, , Remote Desktop,
Experienced in using/administering– Active Directory, Group Policies,
Excellent at all PC/Servers setup - HP Proliant DELL, setup/ Hardware setups
Experienced in using and administering Backup Exec for Windows Servers,
Experience in supporting staff and clients in 1st line IT/Software Support environments.
Carrying out full system installations/updates on site or remotely
Hands on practical knowledge of Operating Systems i.e. Win XP,Vista/Win 7
Anti-Virus deployment across the whole site, setup and configurations
‹ Organisational skills
Possess the ability to provide imaginative yet practical solutions and deliver detailed implementations to business challenges.
An excellent time manager, capable of working logically, consistently and accurately within a strict time-frame.
Proactive ability to make important decisions even under pressure.
Self motivated, resourceful, and able to act on my own initiative or as part of a team.
Tiger Trainers - ICT Technician (Voluntary)
Working as ICT Technician
- Manage IT Help desk in the resolution of IT Requests raised
- Monitor and report on Spam Emails/ filters, Internet Usage, Anti-virus Logs, Scan
Logs, Servers Logs, firewall Logs
- Provide 1st Line support on in-house/commercial applications
- Making sure calls are being assigned to IT and are carried on within the agreed SLA with clients as well are internal staff and are resolved to user satisfaction.
- Look after all Server hardware related replacing faulty hard drives etc.
-Provide technical support input for new systems and upgrades to existing systems as required, including new infrastructure technologies and deliverables.
- Ensure that infrastructure/Servers are available at all times
- Liaising with 3rd party suppliers
British Telecom (BT) –
Working as Customer Services Agent
- Provide an excellent standard of customer services in all customer contact situations, to a wide range of customers in a fast paced environment.
- Respond promptly to customers inquiries by telephone, e-mail, online media forums or web/live chat, in a professional manner at all times.
- Handle & resolve correctly & efficiently customer complaints.
- Commitment to meet challenging targets and deadlines.
- Ensuring processes and procedures are completed accurately
- Engage with customers, building rapport and asking questions in order to build a better understanding of their needs
Balaclava Community Centre (H.S.M.C) – (Voluntary)
Working as ICT Technician
-Troubleshooting PC/printers inkjet and Laser also replacing mice keyboard and other hardware problems or software problems
- To train individual staff or pupils using non-technical terms so that everyone understands.
-Managing hardware such as the CPU, RAM, Motherboards, Video cards , Hard Drives, Power Supplies
-Ordering new and maintaining the ICT equipment
- Maintaining desktop operating systems such as Windows 98 Windows XP, Windows Vista and Windows 7 and software such as Microsoft Word, Microsoft Excel and Microsoft Outlook.
-Liaising with Manufacture’s and Suppliers.
-Assisting and working with children from all ages and backgrounds and ensuring the E-safety of children at all times.
Hawthornes Junior School - (Voluntary)
Working as ICT Technician
-I was assisting the teachers with preparing for ICT lesson in addition to this I was working with the pupils ensuring they got the best from the computer systems
-Troubleshoot and maintaining the computer systems on the school network to ensure they are available at all times
-Prioritise technical problems and fix accordingly
-Order ICT/Media equipment for the whole school
-Ensuring smooth day to day running of all computer systems
-Upgrading and expanding of the ICT system
-Working with Windows Server 2003, Windows 98, ME, XP, software such as SIMS, Microsoft Office and many other educational software, which linked to the interactive whiteboards.
