Taunton81

We do have NetScaler VPX, and I have tried publishing it via that. Just about all of 3Sys does work, apart from the TinyMCE editor which never appears. At the moment we are only running version 10.5 of the NetScaler, I am looking to upgrade that to version 11 which includes the new Unified Gateway to see if that offers any better support.

We are looking to allow access to 3Sys externally. At the moment we are allowing access remotely through Citrix. However it would be useful to allow access natively through the browser. I have been told by WCBS that I can do this one of two ways: Allow ports 80 & 443 access directly to the 3Sys server on the internal network Install 3Sys on a server in the DMZ, however that server has to be a member of the domain to allow you to logon to 3Sys with domain credentials. Both of these methods are against best practices regarding security. Anyone else publishing 3Sys in a different way? Possibly using reverse proxies? Thanks

An exciting opportunity has arisen for a dynamic and self motivated ICT professional to manage the ICT team and oversee all aspects of the service across the whole School, supporting 2,000 users. You will work closely with the academic leaders in each part of the School to deliver the strategy and meet their educational needs. You will have excellent management and communication skills together with relevant ICT/network qualifications, technical working knowledge and experience of managing a large network, preferably in an educational environment. Competitive salary package dependent on experience. For further information please visit Taunton School is an independent boarding school and day school, for boys and girls aged 2 to 18 years. We are an International Baccalaureate World School. We are a Boarding School and Day School Located in Taunton Somerset England UK or contact the HR Department on 01823 703123, [email protected] Closing date for applications: 10am, Friday 10th April 2015 Taunton School follows Safer Recruitment Guidelines

ICT & Database Technician - An excellent opportunity has arisen for a full time Technician to assist in the support of the School's ICT systems. The successful person will have experience of database technologies, technician duties and a determination to learn and progress. Salary on application but includes lunch and other benefits. For further details and an application form please contact The Personnel Dept. on 01823 703123 [email protected] Taunton School follows safer recruitment guidelines.

Hi All We currently have 2 PaloAlto PA-500 Firewall appliances. The other day we discovered if you use Opera Web Browser and switch on 'Off-Road' mode it bypasses any filtering. Looking at the monitor logs it simply shows up as 'Web-Browsing' to Amazon Cloud Services. I then discovered if you use the latest version of Chrome on a mobile device, you can switch on 'Data Compression' and that too bypasses all filtering. I have logged a call with PaloAlto and they are looking into this. Slightly surprised that they have not already seen this. Anyone else discovered this? If so have you got a work around? Thanks Tom

Yeah, I've put 'Change user /install' as part of the script when installing to put the server into install mode. There are no users on the server. Get the same problem if I try and upgrade and existing install or I do a brand new install.

I've just tired the same thing on a Windows XP machine and the install completes fine and the process stops. Tried it on several Windows Servers and for some reason it doesn't stop. Anyone got any other suggestions?

I've just re-run the setup and it says it completes successfully and you click close. However... 'SIMSApplicationSetup.exe *32' process is still running! Very Odd!

Morning All I'm attempting to do a silent install of SIMS.net on a Windows 2008R2 Server used as a Terminal Server / Citrix. The SIMSApplicationSetup.exe program appears to run, it creates the SIMS.net folder and copies over 1000 files in there, however that's it it just hangs there and you can see it in Task Manager. Even if I leave it for a few hours it's still running. I'm running the silent install using the following provided by Capita: start /wait s:\sims\setups\simsapplicationsetup.exe /S {QuietMode} [sIMSDirectory]="S:\SIMS" [sIMSDotNetDirectory]="C:\Program Files (x86)\SIMS\SIMS .net" I can't see anything in any logs etc. Anyone got any ideas? Thanks Tom

He didn't say what the issue was but immediately had the patch to fix it Patch 18115 I did have a look on SupportNet for the error message I was getting but couldn't see it listed. I did see similar ones on there.

Phoned the helpdesk, got a patch immediately which has fixed it :-)

Thanks, just waiting for the Capita help-desk to open so going to check with them. Cheers!

Hi All Been having a complete nightmare with regard to the latest SIMS.net upgrade. To cut a very long story short the new version of SOLUS3 doesn't support SQL Clusters in the slightest, the previous version wasn't too bad. So I went to install the latest update via SOLUS2 as directed by Capita support on Friday. Went to do that this morning and it would appear that the NOVASATELLITTE.exe files are missing off the Capita server and I get a 404 Not Found error while trying to download the update. So I gave up with SOLUS and went and downloaded the ISO. I upgraded one of our SIMS Databases and did the workstations and it was fine. However after doing our second SIMS database as soon as you try and logon it errors with: Fault Code: 8489-8079-6000 Item has already been added. Key in dictionary: 'V' Key being added: 'V' : System.ArgumentException You then just get thrown out. I'm assuming that a previous patch has added something that the upgrade is now also trying to do?! Anyone else seen this error? Looks like an urgent call to Capita as soon as they open tomorrow. I did try restoring the backup and re-running the upgrade and got the same result. Cheers Tom

I am glad that you are now supporting SQL Clusters, however you may want to make your support desk aware of that! Here are two emails in which I was told that you were not supporting it: Hi Tom, Just been to development and they have confirmed that I have miss informed you. We do not support SQL server in cluster mode. It has been known to work for some schools but officially it is not supported. I apologise for the mis-direction Many Thanks, Second Tier IT Technical Engineer Chelmsford Service Desk Second E-mail: Hi Tom, As I have said before SQL server 2008 R2 in cluster mode is not supported. However, I am willing to remote into the environment and do as much as I can. Be advised that, if the issue is unresolved I am unable to escalate the issue to development simply because of the unsupported product. I will contact you at 12:45pm. Many Thanks, Second Tier IT Technical Engineer Chelmsford Service Desk I have removed the name of the Capita representative and case number, however I can forward all the details on to you Phil if you would like. Thanks Tom

Thanks for the info!

If found that if you just detached, moved and reattached the database you couldn't logon as it didn't create the users. Is there some documentation on SupportNet I am missing with regards to store procedures? The Capita Support Desk say that you have to use dbattach as it is the only supported method.

The main issue I have is that you HAVE to use tools such as DBAttach to move databases between servers etc. These simply don't work well with SQL Clusters. I shouldn't have to go installing 'database tools' into the BINN folder on a SQL Server in order for the database to work correctly. We migrated 15 databases from 2 standalone 2 SQL Servers to a single highly available SQL Cluster. The only databases that we had issues with were SIMS and Discover because you have to install and use dbattach in order to move or create the database. Why can't you simply just attach the database using the SQL tools provided by Microsoft, and if you need to create SQL logons etc, run an SQL Script?

OK, Well after 3.5hrs on a remote support session and re-installing the database and services 3 times it is now working. It turns out that SOLUS 3 has issues deploying a correct config to the SQL Cluster, so we had to use the ISO file to do a manual install. Why does Capita insist on using their own software distribution methods and not utilising the inbuilt Windows methods? Why do they feel the need to re-invent the wheel? I know at the Capita South West User Group Meeting a year ago, people were complaining about the reliability of SOLUS 3 and why can't they use standard MSI files. SOLUS 3 has caused us hours, if not days or troubleshooting as it just doesn't work half the time. The way it sends out updates to people using terminal services is appalling. See the following post: http://www.edugeek.net/forums/mis-systems/87832-solus-agent-flashing.html - I spoke to Capita about the issue posted over a year ago now and still the problem exists!

I wouldn't go as far to say that a SQL Cluster is a complex installation considering it is a common standard today. The initial setup of the cluster maybe complex however from a support point of view it appears as a single instance and the support desk should be in the position to deal with that. 2nd line support is now connected to our server (and have been for 2hrs 30mins!) trying to rectify the fault. However I have been told again that if they can't fix it they WON'T escalate it to the developers as it is an unsupported platform!

Originally the person I spoke to said that they would support it however I got the following response back: Just been to development and they have confirmed that I have miss informed you. We do not support SQL server in cluster mode. It has been known to work for some schools but officially it is not supported. I apologise for the mis-direction :-(

Hi All We have recently moved our 2 SIMS Databases over to a 2008R2 SQL Cluster and they are working fine. However... We can't get Discover to work, it keeps coming up with 'There has been an issue loading the catalog. This has been logged. Would you like to try and load the catalog again?' I logged a case with Capita, however they closed the case as they don't support SQL Clusters!! Anyone else know how to fix the problem and also had issues with Capita not support cluster environments? Thanks! Tom

Network Engineer An exciting opportunity has arisen for a dynamic ICT professional with strong network and application skills. The ability to thrive in a challenging and rewarding environment is essential. You will help design, implement, troubleshoot, analyse and maintain the complex network infrastructure along with the extensive unified storage systems and applications across our multiple Data Centres. As part of the successful ICT Team, you will contribute to all aspects of ICT services across the whole School supporting 1,500 users. You will have relevant ICT qualifications and experience of large networks. Please contact the Personnel Department for further details and an application form, 01823 703123. Email: [email protected] or available on Taunton School is an independent boarding school and day school, for boys and girls aged 2 to 18 years. We are an International Baccalaureate World School. We are a Boarding School and Day School Located in Taunton Somerset England UK Taunton School is an independent boarding school and day school, for boys and girls aged 2 to 18 years. We are an International Baccalaureate World School. We are a Boarding School and Day School Located in Taunton Somerset England UK Closing date for applications: 30th July 2012 Taunton School follows safer recruitment guidelines.

Hi All We are running SOLUS 3 Agents (Version 3.4.64) on all our Citrix Servers. There appears to be a problem with the software where it causes the session to flash for about 20-30 seconds at launch. I'm presuming that its trying to check for an update. Has anyone else experienced this? Also is there a way to hide the SOLUS Agent? There isn't any need to have this on the Citrix Servers. Thanks Tom

It's when we go to: Focus : Fees Billing : Billing : Reprint Bills

Hi All We have installed SIMS.net with Adobe Acrobat Pro. When you attempt to print a school bill you get an error message that says it can't find Adobe Reader. We don't want to install the Adobe Reader as well as Acrobat Pro as it causes problems. Anyone know a way around this? Thanks Tom