pantscat

Cygnet IT Services CIC provides IT support and services to education, business and charity customers in Sutton and surrounding areas. The ideal candidate will have a keen interest in IT and previous experience working in an IT support environment. You will be expected to provide high quality 1st and 2nd line support and assistance to our customers as part of our field team. Closely liaising with customer’s internal IT support or their end users and senior managers you will build strong relationships and achieve a high level of customer satisfaction. When not on-site with customers, you will provide additional support for the office-based Service Desk. Applicants must hold a full driving licence and have access to a vehicle (travel expenses will be repaid) as the IT Support Engineer will be predominantly field based, with occasional periods working from our newly refurbished office in Wallington. Duties will include: To provide on-site support and consultancy as required in accordance with customer’s needs. Resolving networking, hardware and software issues and providing preventative maintenance. To carry our fault diagnosis on-site and remotely, rectifying faults and where required arranging additional courses of action such as referral to senior staff or arranging third party maintenance or support. To ensure all items are logged correctly through the Service Desk following set procedures. To ensure tickets are assigned, monitored and actioned to meet Service Level Agreements. To ensure customers have relevant and concise updates and feedback when working on their requests. Skills required: A pro-active approach to IT support and customer service. A keen interest in technology and IT. Must have the ability to work unsupervised and to manage time and workload effectively, ensuring tasks are completed in a timely and efficient manner. Ability to work under pressure and multi-task. Good understanding and experience of Windows 7, 10 and Windows Server. Working understanding and experience of Active Directory, DNS and Group Policy. Experience of supporting network and Wi-Fi equipment. Experience of documenting technical procedures, infrastructures and system configuration. Be able to explain technical concepts in simple terms to peers, end-users and customers. Willing to continually learn and develop your skills. Be able to maintain a high degree of customer service for all customer queries and interactions. A methodical and thorough approach to troubleshooting support requests. IT Support Engineer Salary range £24,000-£28,000, 5% pension, mileage, and training scheme. Laptop, phone, toolkit etc, all provided. Full time, 37.5 hours per week. For further info - DM me, or email [email protected]. **APPROVED**

BUMP - recruiting is starting up again.

Hello ASGeek - at the moment we've put the recruitment on hold, but as lockdown measures ease we'll likely look at interviewing. Feel free to PM me if you want more info.

***Recruitment is restarting now - slight change to role due to Covid-19*** Calling all school techs who are looking for a bit more variety and a bit less politics! This role will join our office-based team and provide support for a variety of our customers, the majority of which are schools, but we also provide support to charities and small businesses - you'll work as part of our 2nd-line team dealing with escalated issues, day-to-day support queries, and occasional field and project work. We're a small friendly supportive team, feel free to ask any questions or PM me. In addition to the salary range above, we offer paid travel expenses at 45 pence per mile, laptop, mobile phone and access to an online training portal and support to gain certifications. Here's some waffle: Cygnet IT Services CIC provides IT support and services to education, business and charity customers in Sutton and surrounding areas. We are looking for an IT Support Technician to join our growing Technical Services team, the ideal candidate will have experience supporting multiple technologies at a 2nd line level, particularly within an education environment. The IT Support Technician will provide remote 2nd line support and occasional field-based customer support and consultancy/project work. Applicants must hold a full driving licence and have access to a vehicle. More details are available on our website: https://www.cygnet-it.org/jobs/ **APPROVED**

Local DNS cache? Lasts for a day by default, I think.

This. Check this.

Great - let us know how you get on.

In that case, you should have no issue changing the mtu value on the QNAP to 9000. You can always change it back!

Indeed - 1500 isn't a jumbo frame. I suspect that might be causing some performance issues. 9000 is a more common value, but make sure your switching infrastructure can support it.

Jumbo frames on the QNAP?

*bump*

Cygnet IT Services CIC provides IT support and services to education, business and charity customers in Sutton and surrounding areas. We are looking for a field-based IT Support Engineer to join our growing Technical Services team, the ideal candidate will have a keen interest in IT and previous experience working in an IT support environment. With a good team of 1st, 2nd and 3rd line engineers in the office to back you up, it's ideal for a school-based technician looking for more variety/challenges! Closely working with customer’s internal IT support or their end users and senior leaders you will build strong relationships and achieve a high level of customer satisfaction. When not on-site with customers, you will provide additional support for the office-based Service Desk. Applicants must hold a full driving licence and have access to a vehicle as the IT Support Engineer will be predominantly field-based, with occasional periods working from our offices in Grove Park, Carshalton. Further details here: https://www.cygnet-it.org/jobs/ We offer a 5% pension, access to an online training scheme and free parking at our offices in Carshalton. Applications will be reviewed on receipt. Feel free to PM me with any questions.

Why not just use Group Policy Preferences to create a shortcut to an small-ish mp3 file that's on a share somewhere?

Not really much trouble. It's completely manageable by GPO, if you're introducing it and a bit worried about issues, just nominate a group of machines to be guinea-pigs and just switch it on there. Test, test, test and then introduce to the rest of your domain/estate.

They'll be fine. I think the default is something like 60 days.

"wusa /uninstall /kb:4499164 /quiet" This should help if you can't find the update in add/remove programs...

@themightymrp - we've seen both - some machines stuck in a loop, then it's a case of booting to safe mode and removing the update. Other machines have just been stuck on "applying updates" for a couple of hours before finally getting to a logon screen.

Marking the update as "Approved for uninstall" in WSUS and then using our RMM tool to remove the update.

Nothing much to add other than we've observed the same issue - seems to be caused by KB4499164.

Are you guys running Sophos by any chance?

You should try Autotask...

It is a Layer-3 switch, but it's an edge switch, not really suitable for use as a core unit. If money is tight have a look for a refurbished unit - something like a HP Procurve 5406zl is available pretty cheaply.

*** BUMP *** Position available due to internal promotion.

Re-enable it using Group Policy: User Config\Admin Templates\System\Prevent Access To registry Editing Tools="Disabled"

***BUMP*** Second position still available.