fairm010

Haha a mate told me.

I'll post a screenie later

Haha, EduHobnobs on the way!

Not really! Now I have your attention go and run this: tracert 216.81.59.173

And they must sacrifice a goat no older than 32.3 weeks old to the IT god Vista. FLOL

Welcome to EduGeek @AVJames !

I don't know how much it will help but here is my script: "c:\windows\syswow64\HAP Logon Tracker.exe" https://remote.domain.co.uk/HAP/ I dont use the silent switch, have you tried without it?

We burn them with fire at the end of every school day... Nah, I'm kidding. I know the cleaners give them a going over with a damp cloth at the end of the day and my apprentice (when he starts) will be keeping this maintained!

No worries

Then copy and paste that into it, replacing what is in it. Also set your Helpdesk tile code to this:

Is your web.config in your Helpdesk folder set as this?

Remove the space and comma before Staff.

That looks great, I've passed it on to SLT to ponder!

My bad, it is the web.config in the helpdesk folder you need to edit. Here is mine:

Have you configured the permissions in the web.config file in the root of the HAP directory?

This is the line from my hapconfig.xml for my Helpdesk tile.

Did you restart the IIS service after copying the folder?

Hi @TechSupp did you ever find out how to install CA certs on them?

Handed this beauty this morning and was told it was found somewhere in the school I may start using it! [ATTACH=CONFIG]28800[/ATTACH]

I had this and I'm pretty sure its fixed now, although may not help you depending on your environment. In the Meraki we interface go to Configure > General Scroll down and change SSL message signing to Enabled.

That is the firstlineemails correct? Yes, that is set and yes all staff have their email in their AD account.

Getting this in servers event log. An error occurred in Home Access Plus+ Page: System The parameter 'address' cannot be an empty string. Parameter name: address System.ArgumentException: The parameter 'address' cannot be an empty string. Parameter name: address at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding) at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments) at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet) at System.Net.Mail.MailAddress..ctor(String address, String displayName, Encoding displayNameEncoding) at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo, Boolean HideNote, Attachment[] Attachments) at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

No, none at all.

To confirm, in the subject or body of the email that is sent?

Hi Nick, I have an issue on our helpdesk and hope you can help. When a user files a ticket all works fine and an email is sent however when either they or I update the ticket we get the error "The parameter address cannot be an empty string" [ATTACH=CONFIG]28778[/ATTACH] Matt