pgillman

Manual install produces same error - only way we've got it to work is on a vanilla XP install We've added proxy settings during installation and Lexia support confirm the settings have installed correctly but this isn't the problem (I wish it was as simple as that!!) Thanks for posting the ini file - as mentioned previously, the fact that it won't work on the package machine would indicate our problem has something to do with an installed System Package as this is pretty much all a package machine has installed - as most CC3 system packages are Microsoft updates its a fair bet most CC3 sites will have very similar lists of System Packages applied to their workstations so comparing ini files will help highlight any differences I notice from the list that Service Pack 3 hasn't installed ... Windows XP Service Pack 3 Update.ini=NOT_INSTALLED (OS VERSION) but it looks as though SP3 updates are still installing quite happily even without it... XP SP3 Security Update KB959807.ini=INSTALLED I've heard that SP3 has a rep for causing problems after installation (software suddenly not working or working incorrectly compared to SP2) - were you aware SP3 hadn't installed? This is a pretty major difference between our configs, I'd suspected SP3 may have been a problem, if Lexia's running on this PC this may well be the key

Hi, Thanks for the reply - thanks for the offer but we've already been supplied with a cc3 package by Durham. The error message is the same as previously stated on this thread - we start the program, get the Lexia splash sceen then the 'Director Error' - we're given options to exit or continue, continue just produces the same error. The problem is occuring on any cc3 pc we try it on (including package build machines) and on any login. I believe the problem is being caused by a system package, either one we already have installed or one that needs to be installed and isn't, I just need to narrow down what it is. The ini file I'm after is not the one with the package, it's the one in Q:\package control\ - the ini files in this location are named after each PC on the network and contain a record of all software assigned to the PC complete with the installation status (installed, installation_pending etc). If you could send me a copy of one of these ini files for a PC running Lexia I can compare it with an ini file for a standard build at our school and hopefully narrow down what the problem is Don't spend much time on forums - what's a PM???

getting same error on program startup - shows splash screen then the error and refuses to do anything but show the error or close the app. Lexia support (UK) have been reallu helpfull but are just as flumoxed as I am - we're a CC3 school, got it to work ok on a standard xp sp3 install but no luck on the network. Apparently they've got it working in Durham, hoping they can provide me with the package control ini file so I can compare their installed programs. Anyone else having this on CC3/CC4?

I've had a lot of experience with mail-merge labels - this is definitly due to a template with incorrect measurments being used. If it was due to mis-alignment or another printer related error the whole page of labels would be printing out of alignment rather than it getting worse the further down each page you got If you've opted to create your own template by measuring the label sizes yourself this is probably where things gave gone wrong - the measurements have to be incredibly precise - often a better way is to look up what Avery label your lables are meant to be an equivalent to and select this from the list of installed templates instead. If you can't find an equivalent, select to create a new document from the template you created then highlight all the cells and set the gridlines to black. Printing this off will give you a visual reference to compare to a sheet of labels and should help you to judge where the measurements may be going wrong

Hi I realise this thread is quite old now but would value an answer to a couple of related questions: [1] I work at a PFI school built in 2005 that purchased quite a large number of ACTIVStudio2 Pro licences (probably enough for each classroom) together with ACTIVSlates and ACTIVHubs - are these licences upgradebale to ACTIVInspire Pro? Your website only seems to accept Pro 3 licence codes as part of the ACTIVInspire Pro download [2] We have a mixture of Promethean and SMART products across the site, if we need to purchase additional licences for non-Promethean classrooms it may well be prudent to purchase a site licence - is this available, how many nodes would it cover and how much could we expect to pay? [3] We recently installed ACTIVInspire Pro and were supprised to find that resources created by our teachers on previous versions (using Blockbusters etc) were no longer compatible - is there any reason for this as it seems pointless installing both new and old version on the same PC especially as Pro 3 will no longer be supported soon