SIMS_Customer_Support

Hi @Mr_Co It is entirely your choice you can either DM your details and I will arrange for somebody to make contact or you can contact [email protected]

Hi @Mr_Co Thanks for getting in touch. Could you please send us your school name and a contact email address or telephone number via private message? We can then direct your enquiry to the appropriate Service team, who will be able to assist you further.

Hi @Tara_1 Thanks for getting in touch. We’d be happy to help point you in the right direction. Could you please send us your school name and a contact email address or telephone number via private message? We can then direct your enquiry to the appropriate Service Desk team, who will be able to assist you further.

Thanks for flagging this. We’re aware some schools have experienced browser-related issues following recent Chrome updates. The team is investigating and working directly with affected schools to resolve this as quickly as possible. If anyone is still experiencing issues, please log a support ticket with details of browser version/device setup so the team can look into it directly. Best regards, ParentPay Group

Thanks for sharing your experiences. We recognise the impact performance issues can have on school staff, particularly when they affect day-to-day activities such as assessment and data entry. As every school's environment is different, we'd welcome the opportunity to understand more about the specific challenges being discussed here. If you're experiencing ongoing issues, please send us a direct message so we can review your circumstances and ensure the right people are involved in investigating and supporting you. Best regards, ParentPay Group

Hi @Sheridan There is no trace of a case being raised via our support desk in relation to this issue from your support team, you might want to contact them and ask them to submit the details via help.parentpaygroup.com.

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Hi @Sheridan Thanks for confirming. I’ll send you a direct message to obtain your support team’s details, which will allow me to trace the case reference and ensure it is prioritised for investigation.

Hi @Sheridan I have reached out to our Service Desk, and they’ve advised that they will require additional information in order to diagnose the issue further. Please could you contact your support team and ask them to raise a case for this to be investigated. Once you have the case reference, please share it with me and I will ensure it is treated as a priority. Kind Regards

Hi @thedoctor We'll send you a direct message to obtain your contact details so our team can assist you with your enquiry. Kind Regards, ParentPay Group Customer Support Team

Hi @markwilfan please can you confirm the case reference in relation to the issue you are currently experiencing? Kind Regards Customer Support Team ParentPay Group

Hi @Severn7 We have sent you a PM requesting the school identity so we can progress this as we are unable to match you to a school. Kind regards, Customer Support Team ParentPay Group

@Severn7 I have just sent you a DM. Many thanks Sally

Thank you for your message @Jawloms I have sent you a direct message. With thanks, Sally

Hi @jaydee A subset of users were unable to access SIMS Next Gen and SIMS Connected between 09:00 and 09:30 this morning. Our teams identified the issue and carried out immediate remedial action. Service has now been fully restored, and users should be able to access the platforms as normal. We continue to monitor performance closely. You can subscribe to portal updates via https://ppgsl.service-now.com/csm

Hi @sclarke7 I will send you a DM to obtain some more information so I can ensure you are provided with the relevant support to assist you with this. Many thanks, Sally

Hi @Bankesy A license patch will need to be applied to your SIMS Connected site for NovaP to become active in the SIMS menu. I will send you a DM so you can provide me with some further details. Many thanks Sally

@David44 Please can you confirm the case reference to allow me to investigate and advise. Many thanks Sally

Hi @PUSB Thank you for providing the relevant details. I have forwarded your enquiry to our SIMS Service Desk and have requested for one of our analysts to reach out to you. Many thanks, Sally

Hi @PUSB Please can you confirm the organisation you are contacting from and your email address and / or contact number so I can progress this. I look forward to hearing from you. Many thanks, Sally

Hi @edwardsc798 this link https://www.parentpaygroup.com/request-demo/ allows you to complete a form to request a demo, alternatively you can submit your request via https://www.parentpaygroup.com/get-in-touch/ and a member of our Sales team will be in touch. Many thanks Sally

Thanks @networkmangler @Mimir please do let me know if you require any further assistance. Many thanks, Sally

Hi @Carrot63 A fix has been implemented. All affected users will also need to make sure they clear the cache from their internet browsers in order for registers to load. In Chrome: - On your computer, open Chrome. - At the top right, click More and then Delete browsing data. - Choose a time range, like Last hour or All time. - Select the types of information you want to remove. - Click Delete data. If you delete cookies while signed in to Chrome, Chrome refreshes the Google cookies that keep you signed in. This happens so that Chrome can continue to work as you expect. To delete Google cookies, sign out of Chrome first. In Edge: To clear the cache on Microsoft Edge, click the three dots in the top-right corner, go to Settings > Privacy, search, and services, select "Choose what to clear" under "Clear browsing data," and then check the box for "Cached images and files," select "All time" for the time range, and click "Clear now". Should you still experience issues after clearing the cache, please let us know by updating your case. Many thanks Sally

@DWilson1997 I have updated the case and have requested the workaround is shared with you. Many thanks, Sally

Hi @techsmith320 please can you confirm the case reference? Many thanks, Sally