SIMS_Customer_Support

Hi @Mr_Co It is entirely your choice you can either DM your details and I will arrange for somebody to make contact or you can contact [email protected]

Hi @Mr_Co Thanks for getting in touch. Could you please send us your school name and a contact email address or telephone number via private message? We can then direct your enquiry to the appropriate Service team, who will be able to assist you further.

Hi @Tara_1 Thanks for getting in touch. We’d be happy to help point you in the right direction. Could you please send us your school name and a contact email address or telephone number via private message? We can then direct your enquiry to the appropriate Service Desk team, who will be able to assist you further.

Thanks for flagging this. We’re aware some schools have experienced browser-related issues following recent Chrome updates. The team is investigating and working directly with affected schools to resolve this as quickly as possible. If anyone is still experiencing issues, please log a support ticket with details of browser version/device setup so the team can look into it directly. Best regards, ParentPay Group

Thanks for sharing your experiences. We recognise the impact performance issues can have on school staff, particularly when they affect day-to-day activities such as assessment and data entry. As every school's environment is different, we'd welcome the opportunity to understand more about the specific challenges being discussed here. If you're experiencing ongoing issues, please send us a direct message so we can review your circumstances and ensure the right people are involved in investigating and supporting you. Best regards, ParentPay Group

Hi @Sheridan There is no trace of a case being raised via our support desk in relation to this issue from your support team, you might want to contact them and ask them to submit the details via help.parentpaygroup.com.

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Hi @Sheridan Thanks for confirming. I’ll send you a direct message to obtain your support team’s details, which will allow me to trace the case reference and ensure it is prioritised for investigation.

Hi @Sheridan I have reached out to our Service Desk, and they’ve advised that they will require additional information in order to diagnose the issue further. Please could you contact your support team and ask them to raise a case for this to be investigated. Once you have the case reference, please share it with me and I will ensure it is treated as a priority. Kind Regards

Hi @thedoctor We'll send you a direct message to obtain your contact details so our team can assist you with your enquiry. Kind Regards, ParentPay Group Customer Support Team

Hi @markwilfan please can you confirm the case reference in relation to the issue you are currently experiencing? Kind Regards Customer Support Team ParentPay Group

Hi @Severn7 We have sent you a PM requesting the school identity so we can progress this as we are unable to match you to a school. Kind regards, Customer Support Team ParentPay Group

@Severn7 I have just sent you a DM. Many thanks Sally

Thank you for your message @Jawloms I have sent you a direct message. With thanks, Sally

Hi @jaydee A subset of users were unable to access SIMS Next Gen and SIMS Connected between 09:00 and 09:30 this morning. Our teams identified the issue and carried out immediate remedial action. Service has now been fully restored, and users should be able to access the platforms as normal. We continue to monitor performance closely. You can subscribe to portal updates via https://ppgsl.service-now.com/csm