matt_shakespeare

@DeGrimmy What you support ticket number please? I would like to look into your support case and to get one of our developers to look into your box if possible. We only have three open support tickets regarding lockups. We also have a large customer based running Maiden with no issues so I would like to understand your issue in more detail and get to a resolution as quickly as possible.

Yes the improvements have now been released to the cloud filter portal. If you would like me to run through them with you at some point, please let me know.

Our knowledge base article has now been updated with the latest guidance. Cloud-Filter-issues-with-Microsoft-Edge-v130

Latest update - Microsoft Edge stable v130.0.2849.56 is starting to be rolled out. This contains a fix to this issue. Confirmation can be found here. We have done some testing with this and can confirm the extension is now working correctly on this version.

Have you got a support ticket logged for this? If you have please can you send me the ticket number and I'll look into the status of this for you.

Quick update on this, Microsoft have acknowledged this as a critical issue and their recommendations follow the guidance we have put out regarding rolling back to v.129.0.2792.89 Here is a link to the known issue Microsoft Edge Known Issues and our guidance Cloud Filter issues with Microsoft Edge v130+ – Help Centre

Thank you for posting this. As mentioned, there is an issue with Edge 130. The engineers at Smoothwall are working hard to mitigate the problem while we wait for more information from Microsoft. We encourage anyone experiencing issues to review the KB article regarding this issue, and we will continue to post any new updates directly to the KB as they become available. Cloud Filter issues with Microsoft Edge v130+ – Help Centre

As Tom has mentioned, we are currently making some improvements to how we manage YouTube. We will soon be releasing a new tab for our custom categories so you can manage Video IDs from the cloud portal. We have also been doing work on our Cloud Filter extension so it handles YouTube more effectively. If anyone is interested in a beta release of this, please reach out to me.

The update has been released this afternoon.

If you send me your ticket number I'll have a look at what's going on and try to resolve it for you.

Yes releases are slightly staggered. Everyone should be seeing Leeds-72 now. If you are not please let me know.

Keep the ticket open for now as I know support are targeting customers. For anyone on Maiden this fix will be in Maiden 13.

Leeds-72 will be released shortly which will include the fix for this.

Just checking you have worked through this KB article https://kb.smoothwall.com/hc/en-us/articles/4404006049810-Installing-Cloud-Filter-for-iOS If you are still having issues, please can you let me know the support ticket number and I'll try to get someone to help.

Yes 1697453761 is the latest version

I was one of those people who took the leap from education to working for Smoothwall. I can say it was definitely the right move for me. After spending 16 years working in education, leaving a job I knew inside out to start a new challenge was a hard decision to make but it was a good one. If anyone would like to hear about my experience just drop me a message. I can also confirm the 7 minute walk from the station does include getting a coffee on the way in.