OverWorked

That might be it. I had a school 100% stuck at pending last week. I've removed the apps from the profile, saved it, re-added the apps with the PLIST, and saved again. There is progress now and half the iPads have installed.

I have had reports of Clicker apps saying they are unlicenced randomly on some iPads. I've resent the install command to all of them with the new PLIST and will see how it goes.

The example PLIST that Mosyle provide only has the dict section, so I've shortened the files to ... OrgID org111111 EnrollmentCode 4ABC AAAA AAAA ... and hit resend command and the apps appear to be installing on some devices. This may have been the issue. We do generally have some apps randomly not installing, but this tends to be on the ones wet up a couple of years ago. Clicker apps seems to be installing now with the shorter PLIST . I'll keep monitoring.

Hello, We've deployed the Clicker apps to many iPads across several schools and we're getting the same situation at all schools. Clicker Writer randomly installs on a few iPads, and sticks on pending for the rest. Clicker Books and Talk apps stick on "pending" for all iPads at all schools. Each deployment has a PLIST file with the OrgID and enrollmentCode from Cricksoft. Here's an example PLIST with codes obscured. This is copied and pasted from Cricksoft with just the codes changed OrgID org111111 EnrollmentCode 4ABC AAAA AAAA Has anyone successfully got the clicker apps to deploy with Mosyle? What am I doing wrong? Thanks.

Thanks! I didn't know about the Configuration Tool. I was using the main Access Control UI. All migrated now.

Is there any way to migrate the complete database for Net2? The export/import function only does users; not access levels time zones and doors. Thanks.

Thanks. Last year I put events in my calendar for the push cert expiry date on all the schools I manage. This must be one of the iPads that got expired before that. I was hoping there was a better way or workaround to get the iPads to use the new push cert.

I have long-running issue with iPads on Mosyle not installing apps deployed to them. If they're DEP enrolled then the only way to re-enroll them is wiping and losing all the photos. I have a typical iPad here. It hasn't updated or installed any new apps in months. The Mosyle Manager apps on the iPad is communicating with Mosyle. It lists the apps I've recently deployed to it. Tapping (Re)Install/Update has no effect other than the message "command sent to the device" Mosyle website shows the Last update info: 11:56 - 25/11/2020 - that's about 2 years ago. The current push certificate is valid, though it could have expired and been renewed in the past 2 years. The Mosyle MDM profile appears as not verified - the *.mosyle.com cert has expired; though Mosyle support say this is cosmetic and does not affect the application of the profile. There has to be a better solution other than wiping the devices every time this happens. Any ideas?

I found that opening the Mosyle Manager app and tapping (Re)Install/Update sometimes, but not always, works. Not ideal. I still don't know if the fault is with Apple or Mosyle.

Thanks. The Apps & Books token is still valid. I've noticed that almost all the iPads with outdated apps appear on Mosyle as either having >90% full storage or very low battery. So possibly the apps can't update. I'll clear space on some of them and see if the apps update. Is there anywhere in Mosyle or ASM or the iPad where there are logs or troubleshooting info? The app updates are failing without any messages.

Hello, I have a school with iPads managed by Mosyle. Apps deploy to the iPads OK, but we've noticed the apps are not automatically updating. Mosyle reports that a lot of apps are outdated. The profile has "update outdated apps automatically" set. I tried:- * On Mosyle "Send update app command to all outdated", but it has no effect. Updating an app from the Mosyle app on an iPads succeeds so it it doesn't seem to be a firewall issue. * editing the Mosyle Install App profile and saving without making any changes * removing the app from the profile and re-adding it. Has anyone else experienced this? Any suggestions? Thanks.

I think I've found the cause. In ASM I needed to give my account the Content Manager role, which then allows me to add a credit card to payment information. .. edit I might not have needed the Content Manager role, having had Administrator role. I've only just found the drop down box in ASM to add credit card details, which may have been there already.

Hello, We currently have a sch9ool with iPads managed by ASM & Mosyle. All working well with free apps. How do school actually buy paid-for apps? I understand we need to buy VPP Credit and add it to the ASM. How do we do that? I've tried this https://support.apple.com/en-gb/HT202983 which links to the Apple Store for Education, gives a phone number, and a store locator The Apple Store for Education https://ecommerce.apple.com/asb2bstorefront/fys?language=EN&country=GB won't let me sign in with the VPP account. The enrol link is bad. The Register link requests credential then says "access denied" The only option I can see is to phone Apple but that means waiting in a long queue. Surely there's an easier way? Is it possible to buy VPP credit online? Thanks.

I was getting my hopes up.

I've had a response from Google support. The pupils just close the lid when finished which does not log them out, so the profiles don't get cleared. I'll powerwash all the Chromebooks, then set only the action on close lid. I won't set "Erase local user data" yet as it shouldn't be necessary. With the accounts logged out the ChromeOS should be able to clear old ones. From Google support:-