Hi all,
I'm in a slightly awkward position, but i'll let you know what i've been up to.
I have worked for my LA for 11 years now, primarily on Integris, we're just in the process of moving to INtegris G2 - I will be honest, I think it is a pile of sh1te for Secondary, but for the primary sector it is the perfect product.
As I work for the LA, I directly support anything to do with the Admin computer within the school, this is a buyback feature but there are 2 of us to support the 65 schools we have. We have a very close working relationship with the school, bring them in for training, remote desktop support, onsite visits, even organise a christmas party for them all so they can all share their own experiences.
In January 2008 I started the rollout of RM Kaleidos with all our RM Primaries, out SIMS Secondaries and the Manually provisioned PRU's, APP and EY's. This is also going well, the communications between the 2 major software suppliers and the VLE has had a few glitches, but nothing major.
I am happy to share any experience I have gained over the previous years, additionally, if your school has Integris or INtegris G2 and only receives their support directly from RM, I'm looking to set up privately to provide the same support to other LA's as i do already to mine.
Take care