Arghhh HP K5400n & K8600n printer not printing from MS word on Win 7???

[IT_Man_Dan]

Hi guys I didn't know whether to put this under Win 7 or Win Server 2008 R2 forum as it's related to both.

 

I have 2 printers installed as network printers on our 2008 print server using standard tcp/ip port which I am then deploying to Win7 clients via gpo.

I've found and added x86 drivers to the print server although they are a different version to x64 ones.

 

The printer shows on the clients and I can print a test page with no problem, can print from photoshop with no issues, but when I try and print anything from word it appears in the queue for a moment, then status changes to paused, and then the job just clears without printing.

 

Has anyone got any idea what could be causing this issue please?

 

Many thanks

Dan

[Oaktech]

just for giggles, try changing the print output settings in word from collated to uncollated and give it another go... let me know how you get on. I'm working a theory here.