Laptop not charging (Dell Vostro 3500)

[JustBlaze]

I recently bought a Dell Vostro 3500, but when the PSU is plugged in it just says "plugged in, not charging". I bought a new battery for it and the problem remains. I also tried to reinstall windows but no luck there either. I have noticed that the PSU is third party and not an original Del charger, i'm not sure that would make a difference? I would greatly appreciate it if anyone could help

Great looking website here too!

[robknowles]

One thing to check is that Charging is enabled in the BIOS. Some Dell laptops allow the ability to charge batteries to be disabled.

[JustBlaze]

I will check this in the bios thanks it does have that option using the function keys but doesn't seem to work, might be a Dell driver to make it work? Thanks for the fast reply.

[JustBlaze]

I re enabled ac adaptor warning, and...got a warning on boot "AC adaptor can not be determined. Battery may not charge". I guess I need an official Dell charger!

[twin--turbo]

If you look in the bios it will tell you the AC adapter type.

 

if it's blank, unknown, etc... then there are 3 possible issues.

 

1) the ac adapter is not signaling the PSU type due to a fault.

2) the ac adapter is just not designed to signal

3) the signaling pin on the input jack on the laptop is damaged.

 

3- is quite a common fault. only way to be sure is to get a known working original/copy PSU

 

Rob

[JustBlaze]

ok thank, it says Unknown in bios. Have ordered an original Dell charger, so hopefully that will work. Thanks

[3s-gtech]

It'll be the charger - seen this with quite a few models but basically the PSU cannot provide sufficient current to power the laptop and charge it - eg the laptop may need 4.5A but it has a 3.5A PSU, or the PSU is worn out.

[JustBlaze]

it's cheap china by the looks of it! Hopefully the new charger will work, at least I'll have a spare battery pack for it now lol

[twin--turbo]

just scan Google for dell laptop not charging and there is info on the input jack issue.

 

Rob