FITS Compliant Web Based Helpdesk - ** RELEASED **

[farquea]

All the lists in OPSD are sortable on any of the columns so you would be able to group and display incidents based on the user.

 

i can see how to sort them but i only want to display calls of my own and not other users, this cant be done?

[ICTNUT]

i can see how to sort them but i only want to display calls of my own and not other users, this cant be done?

 

If you are wanting to display only the calls that you are dealing with this is available on the staff dashboard under the My Incidents tab

[vikpaw]

Ozan, is this release something i can install from scratch, as it without having a previous version or do i still need to wait for a complete distribution..?

i'm under pressure to get this going and maybe even have 2 installations hosted here one for another purpose..

[vikpaw]

Just tried to go to the customer site and couldn't log in. Reset password link wont accept either my school email or hotmail as valid accounts any more so the only place i might be able to get on is the beta testing site, but i don't want a beta just yet...help

[plexer]

The current beat that is available is the same as the release that was made public allbeit with one bug that crept in and Oz fixed it on the public release but not the beta.

 

Ben

[ICTNUT]

Ozan, is this release something i can install from scratch, as it without having a previous version or do i still need to wait for a complete distribution..?

i'm under pressure to get this going and maybe even have 2 installations hosted here one for another purpose..

 

This is an upgrade release with new installations being available at the end of the week, still testing the installer.

 

I have sent you a clean database for you to use, can you confirm that you have this?

[vikpaw]

This is an upgrade release with new installations being available at the end of the week, still testing the installer.

 

I have sent you a clean database for you to use, can you confirm that you have this?

 

cheers i'll check in the morning. didn't have anything when i left those messages, but it may have gone to quarantine so i have to get the NM to release.

[vikpaw]

This is an upgrade release with new installations being available at the end of the week, still testing the installer.

 

I have sent you a clean database for you to use, can you confirm that you have this?

 

nothing received on either of my emails, but if your system doesn't think my emails exist anymore, that may be why . . . .?

can you try again please, i'm desperate

[dfergusson]

Can someone please tell me where I can download this update, can't find it under https://www.opsoftware.net/customers/

[ICTNUT]

nothing received on either of my emails, but if your system doesn't think my emails exist anymore, that may be why . . . .?

can you try again please, i'm desperate

 

I'll place it online for you to download as it could be getting blocked, we have had a couple of bouncebacks.

[ICTNUT]

Can someone please tell me where I can download this update, can't find it under https://www.opsoftware.net/customers/

 

Fixing it now as it does not seem to be appearing, give us 10 mins or so :-)

[ICTNUT]

OK, downloads are fixed, here is what you do:

 

1 - Go to https://www.opsoftware.net/customers/

2 - Click on My Services from the menu link at the top of the page

3 - If prompted to tner your username and password

4 - Click on the green arrow to the right of the OP SmartDesk service

5 - Scroll down the page about half way and click on your download link.

 

Any problem give us a shout.

[vikpaw]

Any problem give us a shout.

 

"No client account was found with the email address you entered"

When i try to get a password reset. Doesn't work on either account. So can't log in and get a download.

[ICTNUT]

"No client account was found with the email address you entered"

When i try to get a password reset. Doesn't work on either account. So can't log in and get a download.

 

That would be correct :-)

 

You get all your downloads directly from the BETA Testers site. I have emailed you a blank database to your hotmail account let me know when you get it.

[Crispin]

Oz I've emailed you about the same problem vikpaw is having. Can you clarify how we actually get to the download?

 

You get all your downloads directly from the BETA Testers site.

 

I take it that doesn't apply to me, so can you create me an account or let me know how to get logged in?

 

Thanks

Chris

[ICTNUT]

Oz I've emailed you about the same problem vikpaw is having. Can you clarify how we actually get to the download?

 

 

 

I take it that doesn't apply to me, so can you create me an account or let me know how to get logged in?

 

Thanks

Chris

 

Looking into it now for you...

[ICTNUT]

Oz I've emailed you about the same problem vikpaw is having. Can you clarify how we actually get to the download?

 

 

 

I take it that doesn't apply to me, so can you create me an account or let me know how to get logged in?

 

Thanks

Chris

 

Should be all sorted now

[Crispin]

Having issues with the upgrade. Getting the below 404 error when browsing to http://server:81/upgrade/

 

Could this be because we're hosting on port 81?

 

HTTP Error 404.0 - Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. Detailed Error Information

Module IIS Web Core

Notification MapRequestHandler

Handler StaticFile

Error Code 0x80070002

Requested URL http://localhost:81/upgrade

Physical Path C:\inetpub\wwwroot\OPSD\upgrade

Logon Method Anonymous

Logon User Anonymous

 

You can contact me on the email i PM'd you.

 

Cheers,

Chris

[ICTNUT]

Having issues with the upgrade. Getting the below 404 error when browsing to http://server:81/upgrade/

 

Could this be because we're hosting on port 81?

 

HTTP Error 404.0 - Not Found

The resource you are looking for has been removed, had its name changed, or is temporarily unavailable. Detailed Error Information

Module IIS Web Core

Notification MapRequestHandler

Handler StaticFile

Error Code 0x80070002

Requested URL http://localhost:81/upgrade

Physical Path C:\inetpub\wwwroot\OPSD\upgrade

Logon Method Anonymous

Logon User Anonymous

 

You can contact me on the email i PM'd you.

 

 

Cheers,

Chris

 

Chris,

 

What is in the upgrade folder on the server?

 

Also just noticed are you accessing server:81 or localhost:81?

Edited November 10, 2010 by ICTNUT
Another questions

[Crispin]

Have sent you a PM oz to avoid cluttering the thread...

 

cheers,

chris

[vikpaw]

That would be correct :-)

 

You get all your downloads directly from the BETA Testers site. I have emailed you a blank database to your hotmail account let me know when you get it.

 

got it now thanks. just downloading.

[dfergusson]

Just completed our upgrade, had a few stumbling blocks but all good now, one copying database details from old web.config to new web.config, sort of court me out.

 

Gota say on first looks, Asset Manager looks great.

Now have task of populating it all.

[ICTNUT]

Just completed our upgrade, had a few stumbling blocks but all good now, one copying database details from old web.config to new web.config, sort of court me out.

 

Gota say on first looks, Asset Manager looks great.

Now have task of populating it all.

 

Hm yes, i will point these out now actually.

 

Those of you upgrading from earlier version of OPSD where the setting are held in the web.config file these are now removed and are set in the admin area along with a number of new settings.

 

Also you will need to ensure that the application pool for the website that is running OPSD is running with the correct identity Local system not Network Service (Default), KB Link on how to do this will follow shortly

[vikpaw]

struggling and can't reply to your email cos hotmail being dumb.

i restored the file you sent. then detached, and reattached. not sure why apart from so i could follow your install instructions and choose dbowner.

with new files from beta, this gets me to the homepage.

but i can't login as admin, with default password. there is a user in db called heartofengland, not sure if that matters.

when i try to upgrade i get this, but if i can't log in something else must be wrong:

 

Opening file C:\inetpub\wwwroot\OPSD\upgrade\dbupgrade.sql

 

Connecting to SQL Server database.

 

An error occured: System.Data.SqlClient.SqlException: Invalid column name 'poller_ssl'. Invalid column name 'helpdesk_authentication'. Invalid column name 'ldap_server'. Invalid column name 'ldap_user'. Invalid column name 'ldap_password'. Invalid column name 'ldap_group'. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at OPSD._Default6.btnUpgradeDB_Click(Object sender, EventArgs e)

 

What simple thing am i missing? have i got to restart a service or anything else..?

[plexer]

Vik,

 

I've found it best to always restart the helpdesk website after making any changes.

 

Ben