EU Warranty?

[TechMonkey]

Does anyone have experience or knowledge of the statutory 2 year EU Warranty? Had 2 laptops both blow their back lights and I'm not impressed that they have lasted less than 18 months. Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces. Is it enforced here? Is it even relevant?

[X-13]

Does anyone have experience or knowledge of the statutory 2 year EU Warranty? Had 2 laptops both blow their back lights and I'm not impressed that they have lasted less than 18 months. Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces. Is it enforced here? Is it even relevant?

 

I can't read through to check [so... damn... busy...]

 

But this should help. [Providing I grabbed the right page...]

[TechMonkey]

Thanks, doesn't cover the EU statutory. I can't find anywhere that says whether it is in force here (which possibly implies it isn't) but there definitely is an EU directive

 

--- A ha, same site, different area

 

Did you know?The EU Guarantee Directive

 

If you've heard of the EU law giving the right of a two year guarantee on goods, it isn't technically adopted in the UK. Here, rules actually trump the European Directive as we can challenge retailers for six years after purchase (five in Scotland). Yet if you're having problems getting goods dealt with within two years, mention of the rule could help you persuade sellers to replace faulty goods outside of the usual period; success is likely to depend on your negotiating skills, though.

[sonofsanta]

I used the EU thing recently to argue about an 18 month old GPU that wasn't stable at clock anymore (and won). Handy link provided by @localzuk here

[Arthur]

Of course the company is sticking to "we have a one year warranty" when I remembered a hoohaa about Apple ignoring the 2 year warranty the EU forces.

Not sure if this helps?

 

Apple products and the EU statutory warranty (via G+)

 

By the looks of it, you are not going to be able to get your laptops repaired under warranty due to their age.

 

In most EU member states, consumers may only claim for defects that were present on delivery. There are some exceptions including Czech Republic and Romania. The burden to prove that the defect existed on delivery generally shifts to the consumer after the expiry of a period of 6 months from date of delivery. Examples of countries where the burden of proof does not shift include Czech Republic, Portugal and Romania. Please contact your local European Consumer Centre for details of the position in your country.

[JJonas]

[ARCHIVED CONTENT] Sale of Goods Act Fact Sheet - BIS

[HaleStorm]

Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all

[X-13]

Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all

 

 

A "reasonable amount of time" is such a vague statement... I'm always worried the company will just turn round and say "X time is what we designed it to last".

[sonofsanta]

Im sure that Consumer Rights law states that a product must last "a reasonable amount of time" and i dont think 18months for a laptop screen is reasonable at all

 

Under British Law, that reasonable amount is 6 years. The problem is that after 6 months, the onus shifts to the consumer to prove that the product was faulty, rather than the manufacturer having to prove it was because the product was misused/mishandled. Which can be a long, stressful and expensive process...

[TechMonkey]

Well I think having 2 identical laptops bought at the same time both having gone points to a defect rather than abuse. Issue now is to try and get customer services rather than delhi tech support scripts!!

 

Thanks all

[X-13]

Well I think having 2 identical laptops bought at the same time both having gone points to a defect rather than abuse. Issue now is to try and get customer services rather than delhi tech support scripts!!

 

Thanks all

 

4 computers, same problem, 2 weeks... Still getting the run around.

[TechMonkey]

It does seem to get muddied by the retailer passing you to the manufacturer and the manufacturer saying they will only deal with it if you pay, otherwise go speak to the retailer. Got the company to change scripts once I started speaking laws, but looks like next round is with the retailer..... Today looks to be a write off.

[X-13]

It does seem to get muddied by the retailer passing you to the manufacturer and the manufacturer saying they will only deal with it if you pay, otherwise go speak to the retailer. Got the company to change scripts once I started speaking laws, but looks like next round is with the retailer..... Today looks to be a write off.

 

The thing is... The retailer IS the manufacturer. [in my case.]

 

I'm trying not to say who it is... I've heard rumors of them reading things here and then trying to get Techs fired over it. [They don't like what you said, so they get onto your school and make out the problem is all your fault and you need to be fired.]

[TechMonkey]

Ohhh dear. I haven't heard about that!! I'd be interested to know by PM. I think I can guess 2 possibilities, one more likely than the other.

 

Our issue is with separate entities so I'm going to be playing telephone ping pong.

[X-13]

Ohhh dear. I haven't heard about that!! I'd be interested to know by PM. I think I can guess 2 possibilities, one more likely than the other.

 

Our issue is with separate entities so I'm going to be playing telephone ping pong.

 

 

I think the law says retailer is responsible.

 

This should help with the ping pong.

[CHR1S]

Sorry to hijack but what about laptop batteries, I know they are consumable but what happens when they stop making them for a maximum 5 year old laptop?

 

Sale of goods act is a bit vague on availability of parts

[localzuk]

The law states the responsibility lies with the retailer, not the manufacturer.

 

Also, availability of items is not covered in the law - but by extension, if the retailer can't repair your broken item, then the onus is on them to compensate you accordingly.

[AngryTechnician]

One thing to remember in all of this is that many consumer protection laws do not apply to purchases made by business/organisations, only to personal consumers. I'm pretty sure this is one of them.