Puzzling word problem, new document already in use?

[bondbill2k2]

Well guys and girls Im not really sure where to start on this one. We have an annoying problem which seems intermittent, when a pupil creates a NEW word document by simply opening word, they begin to write their work in this document then select save or save as, type in a new title for the document that isn't in use then select ok...word will moan the document name is already in use....ITS NOT.

 

The word does however save still

 

Any help would be greatly appreciated I have an ICT teacher moaning at me right now as I had left when she came to tell me this problem Friday, over half an hour after i'm due to leave

[CESIL]

Have you tried removing the normal.dot template from the users account?

 

It's possible that something is wrong there...

 

over half an hour after i'm due to leave

...and I know that sort of complaint all too well...

[bondbill2k2]

Have you tried removing the normal.dot template from the users account?

 

It's possible that something is wrong there...

 

 

...and I know that sort of complaint all too well...

 

All students are using a single mandatory profile with a single mandatory normal.dotm read only template which did have problems last year but but would say normal.dotm is in use when a user tryed to save. Having recreated the normal.dot template this problem has gone but it may be related still. Is it bad practice to have the template setup this way?