HP Live chat support - pulling teeth

[pooley]

So I thought i'd try out the "Live chat" support on the HP website, our ML350 keeps falling over with warning lights etc.

 

It has taken 40 mins so far and all this guy has learned is that there are no errors on POST and the server powers up. Soooo slow.

 

Should of phoned em

 

hey ho

[MK-2]

You phone them and get much of the same at times!

We once had to rustle keys and stuff around to pretend we were opening the case and checking if the memory was seated correctly, despite having done it already he wanted us to do it on the phone too

[X-13]

Sorry it's so big, I can't upload a linked thumbnail...

 

http://imgs.xkcd.com/comics/tech_support.png

Edited November 9, 2011 by X-13
Holy dimensions, Batman!

[sted]

the times ive used hp support chat i have got the results i wanted but it did seem like the operator was on multiple "calls" at the same time as there did seem to be some long pauses but i have managed to get stuff done faulty hdd remote into server 40 miles away start remote chat and got drive replaced following day or day after

 

p.s

 

your pic no worky here at least unless its supposed to be a red x lol

[X-13]

your pic no worky here at least unless its supposed to be a red x lol

 

 

It's XKCD, it may be blocked where you are.

[sparkeh]

We once had to rustle keys and stuff around to pretend we were opening the case and checking if the memory was seated correctly, despite having done it already he wanted us to do it on the phone too

Heh yeah but that's all support calls right?

I go for the pause, sip tea, browse EG for a bit then "Mmm yeah the RAM is seated properly"