Virgin Media Tech Support - Idiots

[GrumbleDook]

If they were in India they may not understand what the terms "power cut" and "mobile" mean. Even though any native Brit would know exactly what you were talking about. Maybe you'd need to use Americanizms like "power outage" and "cell phone".

 

Maybe they'll eventually realise that they need to fix the UPS in the relevent cabinet.

 

Nope, this was one of their local centres (Cambridge based IIRC) which has since been moved around.

 

If in doubt I do tend to use phrases like "there is no power to my house or to any other houses nearby" or "I am on my mobile telephone, not my normal house telephone or landline".

 

Most call centres have translation guides which give you commonly used phrased for particular local areas. This is important when remembering that phrases used by Geordies will differ from Scousers or Brummies, etc. Many outsourced centres specialise in training for this and most people would not realise the difference.

[Oops_my_bad]

..most people would not realise the difference

And the rest are just not as naive?

 

You pays peanuts and all that...

[KarlGoddard]

my solution to getting action from Virgin Media is to shout my head off and threaten to move to Sky if they don't resolve the issue or give me an idea when the issue will be resolved.

 

Last time I did it got £25 off my month bill and an upgrade from 2mb > 10mb broadband

 

To paraphrase BT: "It's good to shout"

[matt40k]

Last time I did it got £25 off my month bill and an upgrade from 2mb > 10mb broadband

 

You must have missed the post where Virgin announced that every Virgin customer will be upgraded

[srochford]

You must have missed the post where Virgin announced that every Virgin customer will be upgraded

 

and with an increased bill, as far as I can tell. The 2Mbit broadband is going up by £2 per month; at some point soon it will also go to 10Mbit but I'd be quite happy to stay with 2Mbit and not pay the extra money!

[Oops_my_bad]

You must have missed the post where Virgin announced that every Virgin customer will be upgraded

 

And the start of an 18 month contract

[Earthling]

Oh happy me.

 

My contract with VM has just expired the beginning of March, so I'll be on the phone to them tomorrow to clear my bill, and to start screwing them for a substantial sweetener to renew or I will move to Sky.

 

I've been looking at Freesat too, but they don't seem to have an upgrade system (yet) where you can add premium channels. I live for Sky Sports, that's all I watch.......that and News24 and movies, DVD, downloaded or whatever.

 

I think a free V+ box and first month's service is the least I'll settle for.......otherwise it's Sky and £30 each in M&S vouchers for myself and my ex, who's going to 'reccomend' me.

 

[ngreenwood]

I switched away from VM. Cost a lot as we had to have a BT line put in but it was well worth it.