zx2012 Posted September 10, 2011 Posted September 10, 2011 Is there any free software that we can use to keep track of outstanding IT issues both within school and those external with our suppliers.
SYNACK Posted September 10, 2011 Posted September 10, 2011 If you are after a helpdesk system there are tonnes around Download Spiceworks Free Network Management Software | 100% Free Forever is one.
Sylv3r Posted September 11, 2011 Posted September 11, 2011 We use Kayako, but as @SYNACK mentioned above do a search on here for helpdesk and theres multitudes of alternatives available. Some are free others you need to pay for, some run on webservers others are windows / linux based. It's totally up to you which flavour you choose. From recent discussions spiceworks as mentioned above seems to be the most popular.
glennda Posted September 11, 2011 Posted September 11, 2011 Request tracker is what We use, We have about 6 queues on atm and helps our premises/admin/ exams depts organise and keep track of all work Submitted 1
Butuz Posted September 12, 2011 Posted September 12, 2011 That request tracker looks really good. Does it integrate with AD? Butuz
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now