[sims] Crashes at startup, capita unable to fix :S

[achesterman]

WE have jsut migrated all our desktops to windows 7 and SIMS worked perfectly for 2 weeks, then the other week I open sims and it crashes. What happens is I can open the login screen and when i enter my username and password and press login the splashscreen loads and then it freezes and crashes. In a normal installtion of SIMS the box for your username and password are closed, the machines with problems however keep both windows open, I have checked the event logs and nothing is logged. I managed to fix this for a while by installing .net 1.1, the problem however has now returned and all of our teachers are back tomorrow... Any help would be most welcomed!

 

Thakns

[creese]

What version are you on? If 7.140 have you got .Net 4 installed.

 

Generally with W7 it is permission problems, possibly the Sims .Net folder in this case.

[achesterman]

What version are you on? If 7.140 have you got .Net 4 installed.

 

Generally with W7 it is permission problems, possibly the Sims .Net folder in this case.

 

 

We are running version 7.138 with .net 4.0, I have given myself full access over every SIMS folder and it still doesnt work, I am now getting to the hair pulling stage!

[creese]

Does you connect.ini have a timeout line in it?

[achesterman]

Does you connect.ini have a timeout line in it?

 

It does yes, below is a copy of the file

 

[sIMSConnection]

ServerName=uk-rhs-mis1\Sims2008

DatabaseName=simsrhsb

CommandTimeout=5000000

[creese]

One possible:

 

This is caused by the Anti-Virus software scanning the SIMSLoad.exe within the SIMS .net folder. In order to resolve this issue please add the following locations or files as exceptions;

 

- C:\Program Files\SIMS\SIMS .net

- C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe

[achesterman]

Unfortunatly this doesnt resolve the issue either

[creese]

I can't think of anything else, but will come back if I do.

[Guest Guest]

We are running version 7.138 with .net 4.0, I have given myself full access over every SIMS folder and it still doesnt work, I am now getting to the hair pulling stage!

 

What about the garbage it puts in the windows folder?

[achesterman]

What about the garbage it puts in the windows folder?

 

I have gave myself full access to everything on my C:\ drive and still no change :'(

[creese]

Is UAC still running

[achesterman]

Is UAC still running

 

No I disabled UAC a long time ago, causes too many problems!!

[creese]

No I disabled UAC a long time ago, causes too many problems!!

 

i think that has just about exhausted my ideas... except... upgrade to 7.140 and reinstall workstation.

[achesterman]

I was worried that was going to come up, we are part of a trust of schools, before I can upgrade our SIMS installation, the upgrade is checked by people at our head office..

[creese]

I was worried that was going to come up, we are part of a trust of schools, before I can upgrade our SIMS installation, the upgrade is checked by people at our head office..

 

It's not generally my first choice but it will be Capita's

[matt40k]

Software restriction policy in force via GP? You don't run Ranger or something?

 

Hate when people turn UAC off, it's like getting a tank and taking the armour off.

[jussy65]

I was worried that was going to come up, we are part of a trust of schools, before I can upgrade our SIMS installation, the upgrade is checked by people at our head office..

 

i'm presuming the sims share is successfully mapped? and the server itself is running? also the version of the sims client must be 7.140 if the server has been upgraded - it wont work otherwise. version mismatch! have you got .net 4 installed? have you had a windows update applied recently that has broken it? have you got Adobe reader x - the startup of sims straight after an upgrade calls a pdf file and no reader will hang the machine. can't think of anything else obvious to troubleshoot. prehaps a re-installation of sims?

[BatchFile]

Is this on all workstations? can you log in on the server? Is the SIMS.ini (in c:\windows) pointing to the right place on its "SIMSSetupsDirectory" line?

[BKGarry]

I have had this once before, and It was actually problems with the tempsimsrpt folders and the my SIMS Documents folders causing issues (these are both under the users home directory)

[matt40k]

"Charging, clear!" ~PZZZZZap!!~ - "It's alive!!!"

 

Sorry, little minds and all. I would hope they've resolve it by now - being 3 months old. Wonder what it was??

[BatchFile]

Ah.

 

Still, put all the advice here together and you'd have a pretty damn'd good checklist for SIMS workstation issues...