Apparent problems with Windows 7 and ATI video card.

[jaypers]

Hello,

 

I recently started getting errors in different games and applications with Windows 7 and they all seems to revolve around the aticfx32.dll (see appcrash details below)

 

I am running windows 7 64-bit (see system details below) and crossfired Radeon 5870.

 

I assumed this had something to do with my video card, or drivers. So I completely removed all drivers, and catalyst control center, and reinstalled them. I reinstalled Steam (which is where my games are) and redownloaded the games that were having troubles (not all games had issues). Some of them got fixed, but others still crashed periodically. The weird thing is, HL2 used to work fine, but then stopped working, but I was able to get it working again after going through all this. I am currently on CCC 11.8 beta (because 11.7 didn't seem to do anything).

 

Like I said, HL2 is working now, but it seems that anything that calls that aticfx32.dll may not work. Below is the appcrash information when I was trying to run Hammer (the Level editor for HL).

 

I also checked to make sure that I completely removed the aticfx32 and rewrote it when I did my reinstalls. Still, I get the error.

 

I have rebooted the computer a number of times, I have done a completely clean reboot, where I start nothing but the OS. I have updated my audio drivers, run all the Windows Updates, etc.

 

Any suggestions would be greatly appreciated, as I am not sure where to go from here.

 

 

 

Problem signature:

Problem Event Name: APPCRASH

Application Name: hammer.exe

Application Version: 0.0.0.0

Application Timestamp: 4a132f0c

Fault Module Name: aticfx32.dll

Fault Module Version: 8.17.10.1091

Fault Module Timestamp: 4e1bb871

Exception Code: c0000005

Exception Offset: 000281bb

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 1033

Additional Information 1: 3656

Additional Information 2: 3656115a4fdcd3d173339f381d1f3168

Additional Information 3: 8bcb

Additional Information 4: 8bcbdd4b11d676bc463f2097ec12dcb8

 

 

 

Processor Information:

Vendor: GenuineIntel

Speed: 3373 Mhz

8 logical processors

4 physical processors

HyperThreading: Supported

FCMOV: Supported

SSE2: Supported

SSE3: Supported

SSSE3: Supported

SSE4a: Unsupported

SSE41: Supported

SSE42: Supported

 

Network Information:

Network Speed:

 

Operating System Version:

Windows 7 (64 bit)

NTFS: Supported

Crypto Provider Codes: Supported 323 0x0 0x0 0x0

 

Video Card:

Driver: ATI Radeon HD 5800 Series

 

DirectX Driver Name: aticfx32.dll

Driver Version: 8.880.3.0

DirectX Driver Version: 8.17.10.1091

Driver Date: 11 July 2011

Desktop Color Depth: 32 bits per pixel

Monitor Refresh Rate: 60 Hz

DirectX Card: ATI Radeon HD 5800 Series

VendorID: 0x1002

DeviceID: 0x6898

Number of Monitors: 2

Number of Logical Video Cards: 2

No SLI or Crossfire Detected

Primary Display Resolution: 1920 x 1200

Desktop Resolution: 3600 x 1200

Primary Display Size: 26.65" x 16.65" (31.42" diag)

67.7cm x 42.3cm (79.8cm diag)

Primary Bus Type Not Detected

Primary VRAM: 1024 MB

Supported MSAA Modes: 2x 4x 8x

 

Sound card:

Audio device: Speakers (Realtek High Definiti

 

Memory:

RAM: 12286 Mb

 

Miscellaneous:

UI Language: English

Microphone: Not set

Media Type: DVD

Total Hard Disk Space Available: 2878582 Mb

Largest Free Hard Disk Block: 711355 Mb

Steam Hard Disk Usage: 32792 Mb

OS Install Date: Dec 31 1969

Game Controller: None detected

[jamesfed]

Have you flashed the firmware on your graphics card at all?

 

Also do you have another computer that you can try running the graphics card in with those games - that would tell you if its a hardware problem or not.

[SYNACK]

I'd be tempted to run some stress tests on it as this kind of thing is usually hardware releated assuming you have the latest drivers installed. You could also try reverting to older drivers provided by windows update as these are usually quite stable.

[NikChillin]

I found that my ATI and Radeon cards wouldn't work together under Win 7 64bit, I substituted the radeon with another ATI and it has been fine since.

[mbhmirc]

We've had a few like this and switched model and it was fine. Also have you tried removing the driver and installing an older version? It could be that windows update updated the card to the microsoft approved version and broke catalyst.

[jaypers]

All,

 

Thanks for your replies.

 

After working on this for over three days, I finally found the root cause.

It was the MSI Afterburner running in the background, grabbing that .dll and not letting it go.

To test, I completely uninstalled MSI Afterburner (after it being the last thing I tried!) and rebooted again, and no more errors.

[jamesfed]

Nice going and thanks for letting us know what the problem was in the end!