mullet_man Posted July 7, 2011 Posted July 7, 2011 Hi, I have a board which doesn't seem to be playing. The board is a USB, I have replaced the USB, and power, and tried different laptops, tried to update the driver also. When powering on the board, I get no error beeps, but the time during the first and second beeps seems very short. Any ideas?
bladedanny Posted July 7, 2011 Posted July 7, 2011 Maybe try updating the firmware? Is the board showing up on the laptop and just not working with the pen, or does it not even recognised by the laptop?
mullet_man Posted July 7, 2011 Author Posted July 7, 2011 Maybe try updating the firmware? Is the board showing up on the laptop and just not working with the pen, or does it not even recognised by the laptop? Not been recognised by the laptop at all. USB is 3m
TRobinson Posted July 7, 2011 Posted July 7, 2011 Is the activboard recognised by the driver - if you click on the ActivManager Icon in the system tray and select "control Panel" does the board appear in the list on the hardware tab? If so what version of firmware does it have? If not do you have any exclamation marks in device manager?
bladedanny Posted July 7, 2011 Posted July 7, 2011 Is there anything useful on the promethen KB? Promethean KB
mullet_man Posted July 7, 2011 Author Posted July 7, 2011 Hi TRobinson. No exclamations in device manager, and not appearing in hardware tab. Thanks.
TRobinson Posted July 7, 2011 Posted July 7, 2011 It may be best if you contact our support team with your product code and serial number via the Promethean Kb Contact Support Form They will be able to check whether the board is still in warranty and advise further
mullet_man Posted July 7, 2011 Author Posted July 7, 2011 Thanks, I'd thought that would be what I needed to do, but thought I would post here in case of a simply fix.
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