HTC Desire - Exchange ActiveSync problems

[captaincharisma]

Sorry if this has been discussed but it has been bugging me for a while...

 

Trying to set up Exchange Activesync on my phone, here is what I enter:

 

email address: school email

server address: Exchange servers IP address

Domain: I have entered the domain the exchange server is on

username and password: The log on credentials I use to log onto my computer at work

 

I have also ticked the box for "This server requires an encrypted SSL connection"

 

once I hit next it says "Verifying account information"

 

Then I get "Failed to connect to the Exchange server. Please check Exchange server settings"

 

Any ideas?

 

Thank you

[Dom_]

Tried without SSL?

[glennda]

have you put a backslash after the domain name?

 

i.e domain: domain\

then username

[captaincharisma]

Just tried both suggestions, no success. Pain in the ****!

[Dom_]

I assume your exchange server has OMA enabled?

[captaincharisma]

I assume your exchange server has OMA enabled?

 

Havent checked....will do that right now.

[Ric_]

I had the same problem the other week. This handy blog post fixed it for me... Exchange 2010 Active Sync Issue

 

Incidentally, the logs on your CAS server are incredibly detailed for fixing these things

[gshaw]

I've always installed the Exchange certificate on my phones with Activesync, definitely did it on the WinMo phones, think I did it on the Desire but can't remember 100%

 

Edit: just checked my memory card and I did install the cert so could be worth a try first...

[mwnci]

I struggled for ages getting activesync working on my Desire with live@edu. Apps such as touchdown worked fine. In the end, I rooted the phone and ditched htc sense and exchange works fine. I've encountered quite a few people using htc phones who have struggled with exchange connections, and the problem always seemed to be linked to the way that sense deals with certificates.

[teejay]

Check activesync is working properly on that account using https://www.testexchangeconnectivity.com/

The usual problem in incorrect security permissions on the account, to fix go to Active Directory Users and Computer, View, tick Advanced Features. You will now get a security tab when you view the properties of a user account, go onto this and reset the permissions on the account with inherit permissions ticked.

[sukh]

1. What version of Exch are you using?

2. As suggested run https://www.testexchangeconnectivity.com/ and post results.

3. Have you published External namespace, i.e for OWA? Does this work externally?

4. Check you IIS logs to see if the connection is actually hitting your Exch server, copy results of log and post/PM me, only the relevant section as htese logs may be massive.

[captaincharisma]

Thanks for all the replies, sorry I havent got back with all the information....trying to get this to work on the side while doing my work!

 

Will post later hopefully

 

Thanks

[john]

Is your account a Domain / Enterprise Admin? If so take all administrative rights off your account, then try and set-up the sync with your phone, that should cure it and has done for me and some others, once its setup you can add all your admin rights back again.

[captaincharisma]

Sorted it, didnt use the exchange server ip address in the end. Used our web outlook address.

 

Thank you all for your input