Successmaker Enterprise 1.3 - Audio Issues on Windows 7 (64 Bit Enterprise)

[robknowles]

Hello,

 

Has anybody deployed Successmaker Enterprise 1.3 on Windows 7 (64 Bit Enterprise)?

 

We have and the majority of it works fine. The only issue we are having is occasionally on the stations where the audio appears to stop working and normally the user has to close the program and go back in, or pull out the headphones/speakers and reinsert them again to get them working.

 

It's not related to the headphones/speakers and it happens on all of our stations. I've now disabled the HDMI Audio Output, just leaving the normal 3.5m Jack audio output to see if this makes any difference, but just wondering if anybody else has come across this issue and how they resolved it?

 

Thanks,

 

Rob

[glennda]

did you ever manage to fix this?

[5tu]

If you purchased SuccessMaker from RM (some did, some didn't, we did) there is a free upgrade to version 1.7.x. See here. Works ok on Windows 7 here.

[glennda]

We are still only on V1.3 - if we originally purchased from them does that mean we can get the 1.7 version? (a jump of 4 versions?)

[5tu]

That's exactly what we did.

[glennda]

That's exactly what we did.

 

I'll Contact them and see if they will let use have the updated version - not sure if we bought it from them in the first place but its worth a shot.

 

T

[joe90bass]

If you purchased SuccessMaker from RM (some did, some didn't, we did) there is a free upgrade to version 1.7.x. See here. Works ok on Windows 7 here.

 

Thanks for the info, looks like I can finally retire our old server as 1.7.x can install on 2008. Shame you have to do a clean install not upgrade/migrate though. Thankfully our SEN team are okay with running reports and re-inputting the data.

[5tu]

While I think of it, a bit of information you'll need that is not in the documentation......

 

To silently deploy the client application use the following switch - "setup.exe -i silent"

[robknowles]

Hello,

 

Couldn't get it to work in the end so we went back to using Windows 7 - we didn't have a contract for Successmaker so we aren't eligible to upgrade.

 

Thanks,

 

Rob

[JJonas]

Get the names of similar products from the competition if they say you cant have the free upgrade say "thats ok I will ring about "