marsdenprimary Posted June 28, 2011 Posted June 28, 2011 Okay this is getting ridiculous. Can anyone help me with this bizarre issue: A user here logs on, opens internet explorer and accesses hotmail. They can log in but can't open their inbox...it says 'error' at the bottom. Clicking 'Inbox' etc..does absolutely nothing. I log on, open internet explorer and access hotmail. I can log in and access emails. Same computer- same hotmail account to make sure it's not me going insane. I am now going insane. I have cleared the Temp Internet files with no success. The user logging on is part of the 'Admin' group on our server and I am part of the 'Administrators' but I cannot see why this would make any difference. It also happened to a couple of other users too with their hotmail accounts. They couldn't access them but I could. If the user tries it on a different browser- it works. I really, really hope you can help!
glennda Posted June 28, 2011 Posted June 28, 2011 javascript is not disabled is it? I think hotmail uses it alot although i may be wrong 1
Singist Posted June 28, 2011 Posted June 28, 2011 You need to clear your history as well as temp internet files. It will then ask you about secure content when you browse to the site again, you must click yes. 1
computer_expert Posted June 28, 2011 Posted June 28, 2011 you don't have anything blocking wlxrs.com do you? I found that some of hotmails features didn't work when noscript blocked that domain. 1
marsdenprimary Posted June 29, 2011 Author Posted June 29, 2011 Hmmm... Javascript is enabled, I tried deleting the history too, temp files...but it's IE 8 so I may have missed something. I can access js.wlxrs.com no problem. It's such a bizarre problem...
marsdenprimary Posted July 7, 2011 Author Posted July 7, 2011 Still having trouble with hotmail. If I log on to our network as myself (network manager) I can access hotmail without any problems, the 'error on page' doesn't appear. However if a staff member logs in- it shows 'error on page' and he can't access his hotmail inbox. It seems it's a network profile issue but I cannot for the life of me think what it could be... Help...me...please...can't...breathe...
marsdenprimary Posted July 7, 2011 Author Posted July 7, 2011 It does seem to work in other browsers...but even so- i really need to know how to sort it out as I can't be asking all the staff to switch browsers. I'm going to check the GPO settings and report back.
marsdenprimary Posted July 7, 2011 Author Posted July 7, 2011 Strange. Just checked the AD and there are users in the same security group who, if they log on, have no problems with hotmail. I have discovered others users in that group though who are experiencing the hotmail problem...
marsdenprimary Posted July 8, 2011 Author Posted July 8, 2011 Any ideas anyone??? It's driving me nuts!
apeo Posted July 8, 2011 Posted July 8, 2011 Any ideas anyone??? It's driving me nuts! Sounds like an issue with the profile, is it possible to delete/backup the profile and set them back to default? That said here our policy states that we dont support hotmail or any external mail for that matter, in fact it gets blocked. Do you really need to support it? 1
marsdenprimary Posted July 8, 2011 Author Posted July 8, 2011 Sounds like an issue with the profile, is it possible to delete/backup the profile and set them back to default? That said here our policy states that we dont support hotmail or any external mail for that matter, in fact it gets blocked. Do you really need to support it? My answer would be 'no' on that one...but these things, despite the fact I don't need to support it, still drives my brain wild! Why is it doing it?? WHY???
Singist Posted July 8, 2011 Posted July 8, 2011 I had the same problem, but on every occasion I've fixed it be deleting temp Int files, and their browsing history. You also have to make sure you click yes to the secure content window, once you re-browse. Also if you use www.msn.com and then select hotmail, it asks for USA or Uk version.....select correct one and then save this page into favourites. I hope you have success with it soon, it would drive me bonkers as well.
ricki Posted July 12, 2011 Posted July 12, 2011 HI I am having the same problem now too. It appears to be all computers in school. I have added live.com to trusted site and allowed popups and compatability mode and its the same. My guess is a windows update has broken something. Has anybody any ideas what ie settings are needed for this to work so I can check all the gpo settings? Richard
Adamf0 Posted July 13, 2011 Posted July 13, 2011 Hi, similar problem here however we are at the early stages of a workround/resolve. The issue seems to be with https. When the logs in, the "s" disappears from the https. Typing it in and refreshing resolves the issue. Not sure if its permanent at this stage. Hope this is of some help 2
marsdenprimary Posted July 13, 2011 Author Posted July 13, 2011 Hi, similar problem here however we are at the early stages of a workround/resolve. The issue seems to be with https. When the logs in, the "s" disappears from the https. Typing it in and refreshing resolves the issue. Not sure if its permanent at this stage. Hope this is of some help If it were possible to click 'thank' a THOUSAND times I would have done it to you This has been an issue for weeks and this is the solution. Could this be made into a sticky for now?? I'm sure many people are experiencing the same trouble. Thanks again Adam!!!
umairadmin Posted October 18, 2011 Posted October 18, 2011 If it were possible to click 'thank' a THOUSAND times I would have done it to you This has been an issue for weeks and this is the solution. Could this be made into a sticky for now?? I'm sure many people are experiencing the same trouble. Thanks again Adam!!! Did anyone find solution to that? I am having this trouble in our school network. Anyone with the solution?
ben604 Posted October 18, 2011 Posted October 18, 2011 We had this problem too. As we only allow staff to use hotmail, we've let them use Chrome instead of IE. I know that's not a solution, but you can lock Chrome down these days with Group Policy, so it's not as bad as it could have been!
marsdenprimary Posted October 18, 2011 Author Posted October 18, 2011 SOLUTION: Make sure that in the address bar you have 'https' at the start of the URL. For some reason if you don't- you can't do anything. If it just says 'http' then stick an 's' at the end of it and you will be taken to a screen asking if you want to always use https with hotmail. Click on ALWAYS USE HTTPS. Select the 'Use HTTPS automatically' button and click SAVE That should do it!! J x
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