What software do you use?

[Norphy]

Room Booking - Sharepoint

Asset Management - In house system for hardware, Lansweeper for software

Help Desk - In house system

Active Directory Adding Users (Bulk) - At the moment, CC3. As of next year, AD Manager Plus

Print Management - Papercut

Software Deployment - At the moment, CC3. As of next year, Systems Centre Configuration Manager

Image deployment - SCCM

[Rozzer]

Room Booking Moodle VLE

Asset Management SCCM 2007 / ServiceDesk plus

Help Desk ServiceDesk Plus

Active Directory Adding Users (Bulk) CSV Import (Like to change)

Print Management Papercut MF

Software DeploymentSCCM 2007 and GPO

Image deployment SCCM 2007

[mrbios]

Room Booking - orbaas hosted thing, managed by the head of ICT, so nothing to do with us

Asset Management - Wasp asset management with the barcode scanner and label maker

Help Desk - OPSD Hosted

Active Directory Adding Users (Bulk) - Some account management VB enabled spreadsheet by wisesoft, though this is likely to change as it's been used for years.

Print Management - Uniflow

Software Deployment - Depends on the software, most of the time i used group policy

Image deployment - WDS on 2008R2 with the driver store and unattended xml files

[vladker]

My thanks to nephilism for starting this thread, and to all those who have replied. I am a school IT technician currently finishing off my computer science masters - my masters project being on aset management. Currently building an open-source web-based asset management. Although, it will be relatively custom, I am intending to GPL it at some point.. might be of interest to some of you - particularly those using an excell spreadsheet.

 

I am very interested to see those of you using Spiceworks yet still using a spreadsheet for inventory.. (same here). I am intending to include a tool to pull spiceworks inventory data, and compare with manually entered data. From my experience the hardware data in spiceworks is pretty accurate. Cannot say the same for software information. Have others had this experience ? If there are other reasons why you do not use spiceworks in an inventory role, I would appreciate knowing why.

[daveyboy]

Room Booking - Paper, cheaper and (almost) idiot proof.....

Asset Management - ZenWorks

 

Help Desk - Tried that, staff hated it.........and so did we!.

 

eDirectory Adding Users (Bulk) - VBscript + JRBimport

 

Print Management - PCounter (and a big stick!)

 

Software Deployment - ZenWorks

 

Image deployment - ZenWorks

[featured_spectre]

Have to say I have never been called "Nephilism" before...lol, but yeah this was for my old school, so I could gauge the response for the powers that be

[mb2k01]

Old school (now handed over for demolition):

Room Booking - SchoolBooking Room & Resource Booking system

Asset Management - Access / Excel for IT equipment. Non-IT equipment in SIMS Equipment Register

Help Desk - Kayako SupportSuite

Active Directory Adding Users (Bulk) - VBScript with Excel back-end

Print Management - PaperCut

Software Deployment - Altiris Deployment Solution

Image deployment - Altiris Deployment Solution

 

New School - As above, apart from:

Helpdesk - Kayako Fusion (essentially Version 4 of their product)

Print Management - Equitrac (mainly for the link with Easytrace)

Also, trialling Altiris Deployment solution 7.1 in this school, but am currently thinking of rolling back to 6.9... Symantec made a lot of changes in V7 and I'm not sure I like them/can get my head around them at the moment!

[rbance]

Room Booking Exchange

Asset Management Lansweeper

Help Desk ZENDESK

Active Directory Powershell scripts from MAZE output

Print Management Papercut

Software Deployment SCCM

Image deployment SCCM

 

On this topic, Lansweeper is very good for what it is and what it costs. I can remote control devices, check hardware, check software, reboot devices, notification of printers almost out of toner...amongst a real lot of useful things....highly recommended....