Remote desktop problem!

[svaughan]

Has anyone ever experienced an issue with not being able to connect to their servers/pc's via remote desktop, despite all the settings configured appropriately on the target machine?

 

Cheers

[sukh]

yes, quite common. Number of causes. You can try basic stesp first, restart remote desktop services. Sometimes, you have to even bounce the server.

 

Sukh

[arthur231283]

Have you checked the firewall settings?

[Mcshammer_dj]

check that you are a member of the remote desktop users group

[svaughan]

Stesp? I haven't come across that perhaps you could explain to me?

[cpjitservices]

use VNC....

 

RealVNC - VNC® Free Edition 4.1

[svaughan]

Ive checked the firewall plus im a member of domain admin but not remote desktop, however it did work fine before?

[svaughan]

Thanks I'll give that VNC a try

[sukh]

well, question is, do you want to use an alternative or fix the issue?

[svaughan]

I would prefer to fix it because it could be a sign of deeper issues although I might try VNC out in addition.

[sukh]

1. Does the issue happen all the time?

2. You mention a firewall if you disable does this resolve?

3. Is in only on one sserver or all?

4. If you can, did you reboot and did this resolve or not?

[theriver]

Also, what's the error that's coming back?

[glennda]

Also, what's the error that's coming back?

 

Also there should be some event log errors

 

I would restart the Remote desktop services (srv 2k8) known as terminal services on 2k3

[svaughan]

issue still not solved. Turned firewall off, same problem. It worked fine and then suddenly it stopped. I can't find terminal services in services though, which is odd. I can remote into other machines from the server just fine and logmein works. It's just an issue with using RDP to get onto the server.

[theriver]

What error is coming back when you try to connect?

 

And per glennda's message, what's in the event log?

[cpjitservices]

I'd be using VNC whatever - RDC is alright but when a user is logged on and you are giving them remote support VNC is handy

[sukh]

1. So the issue s getting to this one server only

2. Have you enabled RDP to this server?

3. has it ever worked?

4. Telnet to 3389, do you get a response, i.e black screen?

5. Any errors in logs when you try to RDP on target?

6. Run netstat - n and see if 3380 is ampped locally on server IP.

 

Sukh