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I've just finished replacing ours now, having stolen ideas from this page (mainly Webman's ideas...).

 

I will be adding webkit notifications for notices, and network status changes soon too.

 

It retrieves the list of helpdesk tickets from RT via its REST interface, and also allows the user to create new tickets via it too.

 

Its also HTML5, so the search box is a search input box rather than text.

 

intranet2011.png

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