Critch Posted March 11, 2011 Posted March 11, 2011 (edited) Hi guys, Ive recently gained a job in a school as a Jnr IT tech, the problem being they dont have an it room or anywere to use as a sort of base or hub. I was wondering if anyone had any recommendations on a product that will allow teachers to IM / Ticket / Contact me during the week with problems around the school. At the moment there spending there own time and that of the students trying to chase me around a rather large school and this is an idea i would like to try out. Im only 21 and this is my first time working in a IT enviroment of this size and with no real support as the tech they have no only pops in one afternoon a week so this could help me considerably to manage issues throughout the school. (Apologies if this is not in the correct section) Regards Phill. Edited March 11, 2011 by Critch
Edu-IT Posted March 11, 2011 Posted March 11, 2011 (edited) Try this thread: http://www.edugeek.net/forums/general-chat/71572-helpdesk-solutions-advice-wanted.html Edited March 11, 2011 by Edu-IT
McBridge Posted March 11, 2011 Posted March 11, 2011 I would recommend spiceworks, I have tested a few and I think it is by far the best.
plexer Posted March 11, 2011 Posted March 11, 2011 To save duplicates and going over the same issue again please have a look at the thread posted and there are several others on edugeek. I have closed this thread so that new replies cannot be made however if you feel that after reviewing all the information provided that you need this thread re-opened please PM me. Thanks. Ben
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