Schools actively using Fronter?

[polarlemniscate]

How many schools are actively using Fronter? We keep coming across technical issues and each time it feels like we are the only school that has ever had the problem. It's not like we're trying to do anything particularly odd, so we can't really work out why we appear to be the first to flag up the issue.

[jdoyle]

in use here.

 

Just filled in the support survey from Fronter that came thru this week... I loathe the Fronter help desk/support ticket mechanism and the poor answers that come back.

 

I like Fronter itself. Just wish their team would listen a bit and make some of the changes I keep requesting.

[AMA]

Pretty much the same as jdoyle - used well by a lot of staff and students here, the support is pretty poor though.

[WebbA]

we use fronter heavily here too with intergrated mail

 

We are planning on leaving within 18months, moving to moodle instead, it fits what we use fronter for. And possibly zimbra for mail.

 

Main fronter complaints are the webmail is far too basic these days and fronter never seems to be updated, well for what we need anyway. Stuff like illuminate isn't required.

[Fronter]

Hi,

I'm sorry to hear that your experience of the fronter support service has not been satisfactory. We recently added a link to the bottom of the closing email you receive automatically when a call is resolved to allow you to feedback to us directly on specific issues. If you are unhappy with the resolution of a particular issue we would very much recommend filling in the feedback form and we will ensure that your complaint are addressed with you directly.

 

Kind Regards

 

Fronter UK