Don't you find it annoying . . . .

[maniac]

That on certain website, like sky for instance, you can upgrade your account on-line, but if I chose I want to remove a service I have to ring them up.

[bodminman]

Yep. And even though you have stated at the begining of the call what you want, which when you're downgrading is because you're trying to save a bit of dosh, they'll still harp on about offers etc to try and keep you parting with the dosh!

[dwhyte85]

It's good to call though, if you do state you can't afford something and you need a lower price sometimes they'll try to match what you can afford, I've done that with my mobile contract a couple of times.

[jcollings]

That on certain website, like sky for instance, you can upgrade your account on-line, but if I chose I want to remove a service I have to ring them up.

 

Totally agree. I was trying to do the same thing on sky the other day and was equally annoyed you couldn't downgrade online.

 

The net result for me is that instead of taking a lower package I'm going to close my account altogether so rather than keep me albeit at a lower price they now lose me totally.

[IanT]

True, I noticed that too! very annoying!