problem opening word attachments in gmail

[imiddleton25]

i have a user with a problem if she clicks open on a word 2003 file that has been emailed to her in her gmail on a win7 laptopshe gets

 

Word coud not create the work file. Check the temp environment variable.

 

 

googled it and tried the things i could find that sounded sensible its odd but word 2007 stuff works fine its just the 2003 ones