[sims] SupportNet

[Sivadam]

Well it was working at the time of my last post but I can't get in now!

[creese]

Yeh, that's what it's like here. It must be the new YoYo v2.1 software they are using. It's hopeless. Edited September 27, 2010 by creese

[Rawns]

Appears to be down again? Just sitting on the large 'S' (possibly ripped from the IE logo?) going nowhere fast.

[creese]

Some kind of announcement would be good, save wasting time trying to login.

[Rawns]

Some kind of announcement would be good, save wasting time trying to login.

 

Your Avatar sums up my feelings of SupportNet nicely.

[creese]

Your Avatar sums up my feelings of SupportNet nicely.

 

My head hurts and there is a dent in my desk.

[Rawns]

Finally in!

[creese]

I keep trying to post it on the forum but it never stays live long enough.

[PhilNeal]

I suspect it is working, at least for most cases or we would have said something. Creese have you been contacted?

Thanks

Phil

[creese]

I suspect it is working, at least for most cases or we would have said something. Creese have you been contacted?

Thanks

Phil

 

Not personally, but my colleague has. I'm able to log in today but still unable to download a report def, we are going to have a really annoyed Headteacher if I can't get a report for him, or an annoyed (more so) if I have to start from scratch.

 

Spoke too soon, now can't get in again.

[pete]

Has supportnet been up and down like a yoyo for everyone else this afternoon?

 

Currently we're getting a "can't find the page" on login from Capita Children's Services - Home and the forums were horribly broken earlier.

[PhilNeal]

Likewise! Sorry

[matt40k]

Guess I've been lucky then. Still can't download anything from the user posts however.

[creese]

Been like it for a week and a half, way beyond a joke now. I've tried it at home and it's still the same so not local firewalls or anything.

[creese]

Likewise! Sorry

 

Now you seem to have FINALLY accepted there is and has been a problem for 10 days or so. Any chance it will be fixed in the near future?

 

Perhaps then we as a team can stop hours of our wasting time trying to log calls, download notes etc and find fixes?????

[Alfred_Bester]

Stuffed again!!

[creese]

Just had yet ANOTHER email asking if SupportNet is still giving us problems.

 

YES!!!!

 

FIX IT!!!!

[matt40k]

Have they at least emailed you the report?

[creese]

Have they at least emailed you the report?

 

I'd have to score them 0/10 for help and response. I'd guess the Head who wants these reports would score less.

 

With all the time I wasted trying to download I could have designed it from scratch. Hindsight eh.!

[creese]

Now this is helpful. We are being asked for a screen shot of the error.

 

Hmmmm. A screenshot of a page not loading...... a screenshot of the progress bar not moving......

 

I wonder, how about a nice photo of paint drying and a copy of 'How not to run a helpdesk,,,, and alienate your callers' by C A Pita.

[Rawns]

This is really taking the Michael now. This site is sooooo inconsistent!!! >

[creese]

Great, SupportNet Update emailed today. That's 35 new shortcuts to a static progress bar.

[PhilNeal]

We think we’ve traced the route of this to intermittent problems with some of the older server infrastructure. A reboot looks like it has fixed it for now but we are still keeping it under observation. New hardware is due to be installed.

[creese]

We think we’ve traced the route of this to intermittent problems with some of the older server infrastructure. A reboot looks like it has fixed it for now but we are still keeping it under observation. New hardware is due to be installed.

 

Sorry to disapoint but still no download, looks like I'll be using out of date notes on my course tomorrow. That should turn a few users against SIMS.

 

Now I can't log in again.

Edited September 30, 2010 by creese

[PhilNeal]

Creese, I'm beginning to think this could be at your end. Please log a call so that we can investigate.

Thanks

Phil